Operations Management

 

Bulletproof Problem Solving

Book Published: March 2019
  • Learning & Behaviour
  • Innovation & Entrepreneurship
  • Operations
  • Boards Roles Responsibilities
Authors: Charles Conn and Robert McLean

The World Economic Forum has identified complex problem-solving as the key skill required of organizations in the 21t century, closely followed by critical thinking and creativity. However, the authors point out, none of these are ‘taught’ in the majority of standard formal education institutions, either at high school or universities. McKinsey, the leading strategy consultancy, has been using their Seven-Step Problem-Solving method internally to deliver client solutions for decades however, but it has never been explicitly shared externally. Charles Conn drafted the original internal...

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Photo by Quince Media on Pixabay

The Cost Advantage of Reshoring

Idea posted: June 2018
  • Operations

Reshoring is the decision to return business activities to a firm’s domestic market. Analysing the impact of reshoring announcements on stock prices indicates that the benefits of reshoring outweigh the costs.

Idea #709
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Digital Transformation

Book Published: October 2017
  • Strategy
  • Operations
  • Innovation & Entrepreneurship
  • Learning & Behaviour
  • Leadership & Change
Authors: Lindsay Herbert

Digital Transformation' is a common buzzphrase today, that many executives use as a catchall to cover the complexity of what is needed without really understanding what it means. Herbert defines it as "your company's ability to react and successfully utilize new technologies and procedures - now and in the future".

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Sugar Factory with clean vapor emission, Minas Gerais, Brazil, 2007 (Source: Wikimedia Commons)

Meeting Sustainability Priorities in Competitive Operational Strategies

Idea posted: August 2016
  • Strategy
  • CSR & Governance
  • Operations

Environmental and social sustainability priorities can be integrated with traditional priorities to varying degrees. Companies competing on innovation, for example, are more open to environmental and social sustainability than companies competing on price. Yet for all companies, environmental and social sustainability priorities play an increasingly greater role in their success.

Idea #618
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Toyota factory in Ohira, near Sendai, Miyagi Prefecture, Japan

Lean Manufacturing More Effective in Collectivist Cultures

Idea posted: August 2016
  • CSR & Governance
  • Operations

Lean manufacturing practices are more effective in countries and companies that have more collectivist or group cultures than individualist cultures. In addition, nation trumps organization: a plant’s collectivist organizational culture will not overcome the individualistic culture of the country in which it is located.

Idea #616
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 View of the MS Costa Concordia shipwreck, 2012 (Source: Wikimedia Commons)

Bad Luck Doesn’t Just Happen: The Case of the Costa Concordia

Idea posted: March 2016
  • Learning & Behaviour
  • Operations

Using the case of the Costa Concordia cruise ship sinking, researchers demonstrate the threat posed by ‘zemblanity.’ While serendipity occurs when a company is prepared to take advantage of good fortune, zemblanity is the polar opposite, occuring when a company creates its own bad luck.

Idea #592
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Management Practices that Lead to Corporate Social Responsibility

Idea posted: October 2015
  • CSR & Governance
  • Leadership & Change
  • Operations

Superior management quality practices, in areas such as monitoring employee performance, updating operations, setting targets and establishing incentives, will impact the extent of a company’s corporate social responsible practices — notably in issues related to stakeholder concerns, such as diversity, environmental performance and employee relations. 

Idea #554
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Royal Herbert Hospital, Woolwich: the Sister, by Edward Ardizzone,1941 (Courtesy: The Imperial War Museum, London)

The Overlooked Productivity Costs of Collaboration

Idea posted: October 2015
  • Leadership & Change
  • Operations

While management theorists and business leaders trumpet knowledge sharing and other advantages of collaboration, new research shows that workforce collaboration also comes with ‘spillover’ time-related costs that hurt productivity. These costs, however, can be managed.  

Idea #552
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CFO Survey: Most Hit by Hackers Otherwise Optimistic

Idea posted: July 2015
  • Strategy
  • Finance
  • Innovation & Entrepreneurship
  • Operations

New research from Duke University’s Fuqua School of Business global survey of CFOs reveals that 80% of companies have been hacked. Small and medium-sized businesses have been the hardest hit. Other results from the CFO survey include expectations of wage hikes and the impact of the strong U.S. dollar on U.S. exports.

Idea #534
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The Unexpected Impact of Click and Collect Retail Programs

Idea posted: June 2014
  • Strategy
  • Marketing
  • Operations

When retailers started offering the ‘buy-online, pickup-in-store’ option, also known as BOPS, the assumption would be that online sales would increase. New research shows, however, that BOPS actually reduces online sales while increasing offline sales — a surprising but positive result.

Idea #527
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