Inspiring the human desire to help others, customer contact sparks the collective energy of employees, leading to better company performance. Transformational leadership is vital, however, to capture the benefits of customer contact.
A recent study exploring the world of work in 2028 based on today’s trends reveals the growing power of small vs. big, the vital importance of truly allowing mistakes (and not just talking about it) and the tension in communication strategies between the connection of face-to-face vs. the convenience of digital meetings.
Leadership prowess is elusive, despite the enormous amount invested in it and written about it. This is partly because we require different types of leaders for different types of situation but tend to seek and act out a single leadership style, all too often the charismatic, strong, opinionated one. This inability is partly because we have few effective metaphors for leader that resonate with us, both telling us what they do and that we can relate to. Servant leader never quite rings true as a metaphor as we struggle to envisage leading as a servant; agile/adaptive leadership does not...
Avoiding a toxic worker enhances performance and costs less than replacing an average worker with a superstar — even if the superstar performs in the top 1% of employees.
Leadership humility is contagious, resulting in a collective humility that focuses the leader’s group or organization around achieving high team performance.
Leading brand consultant, Anne Bahr Thompson, has been conducting research over recent years through her CultureQ initiative into, initially how Millennials and then other generations, think about brands. One of the strongest new elements is the power of corporate citizenship and how 'doing good' also helps businesses 'do well'. Her 'Brand Citizenship' model takes customer focus from Me-to-We.
For middle managers, behavioural integrity — the perception by subordinates that management behaviour matches their words — is a key factor for success. Unfortunately, organizations often undermine their middle managers’ behavioural integrity with contradictory policies and decisions — or policies, directives or decisions for which they never acquired middle management buy-in.
Parker sees that Business Schools sit awkwardly in the academic sector. They are equally admired and despised. Admired for their ability to create profit and so fund other things in the university, despised as they fail to clearly conform to traditional academic discipline and the 'public good' test.
His real gripe though is that unlike almost all other university subjects, business schools focus on an ever-narrowing definition of how organizations can operate, and so reduce the horizons of opportunity of their students to a very limited, prescribed set of alternatives. Business...
"How can we create more human leadership and people-centred cultures where employees and leaders are more fulfilled and more fully engaged?" is the question the authors set out to answer in this book. The solution, the authors claim, is to build organizations that draw on our common basic human needs for meaning, happiness, connectedness and a desire to contribute.
They and their research team surveyed and assessed over 30,000 leaders around the world, and conducted in-depth interviews with 100s of C-suite executives to build a framework they describe in the book. In essence it...
Jacqueline Carter is an International Partner and North American Director for Potential Project. She has over 20 years of experience working with organizations around the globe to enhance effectiveness and improve performance, primarily through the wider use of mindfulness practice in organizations. Her clients include Cisco, Accenture, LVMH and the Royal Bank of Canada to name a few.
