Conversations are the engines of organizational success. However, to encourage productive conversations, leaders must distinguish between productive and unproductive voice and productive and unproductive silence.
Onboarding AI into an organization in phases and addressing privacy and autonomy concerns can increase the acceptance of artificial intelligence by wary employees.
Applied neuroscientist, Prof Paul Brown, explains how emotions underpin everything we do - and the importance of understanding this for managers who have to deal with people every day. Referencing some of the latest thinking from the world of neuroscience and explaining it in a very accessible and applicable manner, Prof Brown's insights are a 'must see' for everyone in organisations looking to understand how they can improve performance and engagement in their teams.
When business was just trade, and trade was all about product it was pretty simple to work out what the product was, who had it and what more needed to be done to it to get it to the customer. In a world that has not just become service-driven, but also hugely virtual, it is far less straight-forward to identify and understand these things. What is more, is that most jobs, even in organisations that produce product, are now knowledge and service ones. The complexity of modern organisations further complicates the picture. If you recognise the issue of 'where is this project right now?' '...
Management controls can be used to overcome the challenge of aligning conflicting corporate strategies with functional tasks, such as new product development.
Trevor opens with a case study of a large business, which had grown quickly led by a charismatic CEO. The CEO was beloved by employees but feared by his senior team. He had always had all the answers but the size and complexity of the business prevented him from being able to oversee it all now, and now wanted his senior team to run the operations and discover new solutions. As each division was run as a standalone entity (and competed for glory between each other at Board meetings) this collaborative approach, that might leverage economies-of-scale was not in their mindset. The case study...
Inspiring the human desire to help others, customer contact sparks the collective energy of employees, leading to better company performance. Transformational leadership is vital, however, to capture the benefits of customer contact.
A recent study exploring the world of work in 2028 based on today’s trends reveals the growing power of small vs. big, the vital importance of truly allowing mistakes (and not just talking about it) and the tension in communication strategies between the connection of face-to-face vs. the convenience of digital meetings.
Leadership prowess is elusive, despite the enormous amount invested in it and written about it. This is partly because we require different types of leaders for different types of situation but tend to seek and act out a single leadership style, all too often the charismatic, strong, opinionated one. This inability is partly because we have few effective metaphors for leader that resonate with us, both telling us what they do and that we can relate to. Servant leader never quite rings true as a metaphor as we struggle to envisage leading as a servant; agile/adaptive leadership does not...
