Problem Solving

 

Bulletproof Problem Solving

Book Published: March 2019
  • Learning & Behaviour
  • Innovation & Entrepreneurship
  • Operations
  • Boards Roles Responsibilities
Authors: Charles Conn and Robert McLean

The World Economic Forum has identified complex problem-solving as the key skill required of organizations in the 21t century, closely followed by critical thinking and creativity. However, the authors point out, none of these are ‘taught’ in the majority of standard formal education institutions, either at high school or universities. McKinsey, the leading strategy consultancy, has been using their Seven-Step Problem-Solving method internally to deliver client solutions for decades however, but it has never been explicitly shared externally. Charles Conn drafted the original internal...

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The Architect’s Dream, Thomas Cole, 1840 (Courtesy: Toledo Museum of Art, Toledo, Ohio, USA)

How Successful Megaprojects Are Games of Innovation

Idea posted: March 2016
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Operations

Megaprojects are not so much linear constructions of grand designs, but more a ‘game’ of innovation between players slowly ‘shaping,’ through a series of episodes, the project over time.

Idea #587
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The Unexpected Creative Effect of Sarcasm

Idea posted: September 2015
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

Sarcasm in the workplace may not be as destructive as once thought. New research shows that expressing or receiving sarcasm can spark creativity through abstract thinking — especially if the sarcasm is directed at or received from a trusted person

Idea #550
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The Tribuna of the Uffizi (detail), Johann Zoffany, circa 1772-1778, The Royal Collection, Windsor Castle

What to Get Right when Crowdsourcing

Idea posted: October 2014
  • Innovation & Entrepreneurship
  • Marketing
  • Operations

Social media channels have enabled organizations such as Dell, Starbucks, and NASA to successfully reach out to external contributors to collect suggestions, which have in turn stimulated innovation. This research, however, shows that most initiatives to source external contributions fail and that organizations seeking external ideas need to proceed with care and establish proactive processes to avoid potential pitfalls.

Idea #455
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The Procession of the Magi (detail), by Benozzo Gozzoli (c 1421–1497), Chapel of the Magi, Medici Palace Florence

When Suspending Group Debate Enables Innovation

Idea posted: June 2014
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

Traditionally, new product development teams generate ideas for innovations by ‘continuous’ group interaction. This method has its drawbacks, however. Many good ideas get lost in the ‘noise’ of the debate. Taking a short break from discussion to allow people to reflect and gather their thoughts could make a real difference to the number and diversity of ideas — and, importantly, the quality of the final concept.

Idea #388
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La Asociación Cultural de Aficionados a LEGO® de España, 2012 (Source: Wikimedia Commons)

How LEGO® Helps Strategic Thinking and Idea Generation

Idea posted: February 2014
  • Strategy
  • Innovation & Entrepreneurship
  • Leadership & Change

People tend to think of intense brainstorming sessions in a conference room when they imagine idea generation and problem-solving within an organization. In this Idea, an entirely different and much more novel way of developing innovative new strategies and solutions is presented: playing with Lego bricks! Read on to find out more about how Lego® Serious Play® can help you.

Idea #321
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Rainbow people

An Holistic Understanding of Management

Idea posted: January 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour
Institutions: IESE Business School

Organizations should rethink management development, taking into account that the challenges faced by managers, during a time of social and economic crisis, can be better overcome by an integrative, holistic and humanistic approach to management. 

Idea #053
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Dr. Stangelove', directed by Stanley Kubrick, 1964, distributed by Columbia Pictures (Source: Wikimedia Commons)

Scenarios Planning + Early Warning Scanning = Strategic Advantage

Idea posted: May 2013
  • Strategy
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Operations

In today’s fast-moving environment, scenario planning (SP) and early warning scanning (EWS) are essential strategic tools. The former imagines future scenarios and helps frame possibilities; the latter highlights new developments in the market. Research suggests these tools work best if integrated as ‘co-specialization dynamic capabilities’ (CDCs). Organizations need to combine both practices dynamically – using scenarios to help frame the context for EWS, and using EWS to help focus on signs that scenarios will emerge.

Idea #144
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LOS ANGELES - JUNE 8: Nintendo showing Wii Fit U for the first time during E3 2012, world video games Expo June 8, 2012 in Los Angeles, CA

Video Games for Learning and Development

Idea posted: April 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

A study by the US Office of Naval Research found that video game players perform 10-20% better in perceptual and cognitive ability than non-game players. Considering most workers today have played video games at some stage of their lives, these are positive findings. Now, organizations are also acknowledging that well-crafted video games can be used to support learning and to develop organizational talent. This Idea explores how.

Idea #123
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Leveraging DNA to Survive in Hostile Business Environments

Idea posted: January 2013
  • Strategy
  • Innovation & Entrepreneurship
  • Leadership & Change

Developing strategies and capabilities to cope in hostile business environments is a must for today’s managers. In this way, nature and the animal kingdom offer a number of solutions. The coping strategies of animals like lions, seagulls, sharks and bears have evolved over billions of years and can be adopted by managers too; these can be summarized as fight, flight, search and sleep, and are discussed further in this Idea. 

Idea #047
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