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Pessimismo e Optimismo, 1923, by Italian futurist painter Giacomo Balla, 1871-1958 (Source:Wiki Paintings)

Integrated IT Outsourcing: Total Package or Total Chaos?

Idea posted: December 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

There’s a growing trend in IT outsourcing towards integrated solutions. Clients no longer want to buy service components separately from multiple vendors: they want the ‘total package’ from a single provider. Integrated solutions, however, can be particularly challenging to implement, requiring intensive co-ordination by vendors. How can they be delivered on time — and to clients’ satisfaction? Recent qualitative research, looking at integrated IT services from the provider’s perspective, points to some answers. 

Idea #275
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