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The Fall of Icarus, Carlo Saraceni (c.1580-1620), Museo e Gallerie Nazionale di Capodimonte, Naples, Italy

CSR: Pride Comes Before a Fall

Idea posted: November 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

CEOs with a strong record in corporate social responsibility (CSR) are more likely to engage in less ethical behaviour further down the line, despite maintaining an appearance of morality. Leaders should, therefore, be aware of their propensity to fall from grace and boards should closely monitor their behaviour, especially if the CEO in question is currently ‘on a pedestal’, with recent CSR achievements to their name.

Idea #273
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Cultural Contagion: How Game of Thrones is Marketing Gold

News Analysis: January 2018
  • Marketing
  • Leadership & Change
Analysis from: University of Michigan Ross School of Business
#A2E7AASpotted By
 

Culture Club: Coaching by Values for Corporate Success

Idea posted: March 2013
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour
Institutions: ESADE

How can leaders create the right corporate culture to confront the myriad levels of complexity in today’s turbulent business environment?

The emerging concept of ‘coaching by values’ (CBV) provides a flexible framework to help them reengineer their organization’s corporate culture and create positive outcomes for all stakeholders.

Idea #106
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The Conjurer, Hieronymus Bosch, c.1475, Musée Municipal, St. Germain-en-Laye (Source: Wikimedia)

Custom-made: Customer Funding for Business Growth

Idea posted: March 2013
  • Strategy
  • Finance
  • Innovation & Entrepreneurship
Institutions: London Business School

Venture capital (VC) is the default route to gaining funding for a growing business. But there are other ways to unlock money, indeed, some of the largest and most successful companies never raise any venture capital. Change your approach to growth by focusing on your customers, not investors, as your means to the end.

Idea #110
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The big queue at an ATM in Masalli, Azerbaijan, 2008 (Source: Wikimedia Commons)

Customer Loyalty: Easy Does It

Idea posted: March 2014
  • Marketing
Institutions: Henley Business School

A number of companies have begun to measure ‘customer effort’ (CE) – how easy (or difficult) it is for their customers to interact with them. The experience of these firms is that CE is worthwhile, offering a good indicator of customer loyalty. Whilst it should not replace other key measures, such as customer satisfaction and ‘net promoter score’ (NPS), it should be considered alongside them.

Idea #345
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Cyber-Attack Catastrophe: Lessons from a Plausible Risk Scenario

Idea posted: February 2015
  • Strategy
  • Finance
  • Leadership & Change
  • Operations

The Centre for Risk Studies at Cambridge University has developed a detailed risk scenario describing a slow-burning cyber attack on a fictional software developer that has global consequences. The improbable but plausible scenario, based on a variety of real (but smaller) cases, is intended as a ‘stress test’ for organizations and public policy bodies and offers lessons in how to mitigate the impact of such attacks.

Idea #491
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Cyberloafing: Lost Sleep and Lower Productivity

Idea posted: March 2014
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

The nature and increased use of the Internet has led to a new workplace threat to productivity — ‘cyberloafing’. In this Idea, the impact of lost and low-quality sleep on employee cyberloafing, as well as conscientiousness is examined. 

Idea #343
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David Marquet on Intent-based Leadership

Former captain of the nuclear submarine USS Santa Fe, David Marquet, talks about how he developed the Intent-based Leadership approach while on the ship to enable devolved decision-making in complex situations - and how it can be applied to all complex environments

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Decision Support Systems: Under-rated and Under-used?

Idea posted: June 2014
  • Strategy
  • Learning & Behaviour
  • Marketing

Technology now provides a range of decision support systems to interrogate, process and analyse data on markets and customers and help companies answer ‘what-if’ questions. The best ones, however, could be being neglected by organizations. Recent empirical research finds a clear discrepancy between users’ perceptions of decision support systems and how these systems actually perform. 

Idea #387
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A scene from 'Iphigenia in Tauris' by Euripides. Roman fresco in Pompeii (Source: Wikimedia Commons)

Decision-Making With Emotional Intelligence

Idea posted: September 2013
  • Leadership & Change
  • Learning & Behaviour

Decisions, especially decisions involving risk, are often guided by emotions, such as anxiety, that in fact emerge from completely unrelated events. Emotionally intelligent leaders are less likely to make a mistake with “incidental” anxiety because they recognize the irrelevant source of their emotions. Leaders can also help others reduce the impact of incidental anxiety by simply pointing out the true source of their emotions.

Idea #217
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Deferred Compensation Helps Retain CEOs

Idea posted: August 2015
  • CSR & Governance
  • Finance
  • Leadership & Change

Researchers exploited a U.S. accounting rule change to prove the power of deferred compensation. The rule change pushed many U.S. firms to significantly accelerate vesting of deferred compensation plans. Of the firms that chose to accelerate vesting, a large majority quickly lost their CEOs. During the same period, most firms that did not accelerate their vesting did not see any significant CEO departure.

Idea #536
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The Mad Hatter's Teaparty, illustration by John Teniel for Lewis Carroll's Alice in Wonderland 1895

Deferring to Others: When Able People Prefer Lower Status

Idea posted: December 2013
  • Leadership & Change
  • Learning & Behaviour

Why do some able people opt for positions of lower status, though they may actually desire the respect associated with higher status? According to this Idea, others’ expectations are a key driver of the status individuals opt for in group settings. If they believe that they lack the characteristics to help a group succeed, they will opt for lower status in that group.  

Idea #287
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Air Force Chief of Staff Gen. T. Michael Moseley with cadets at his retirement ceremony,  2008 (U.S. Air Force photo/Scott M. Ash. Source: Wikimedia Commons)

Delaying Retirement Can Be Bad for the Brain

Idea posted: July 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Changing demographics are forcing many countries to raise the retirement age. But this could increase the social and financial costs of ageing populations. Working for longer does not necessarily keep the mind active. In tests for cognitive flexibility (the ability to switch between two different concepts and think about different things at the same time) the retired perform better than their employed counterparts.

Idea #166
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Dennis Carey on Talent Before Strategy

Dennis Carey is Vice-Chair of the global people consultancy, Korn Ferry and co-author with Dominic Barton, the boss of McKinsey &Co, and management guru Ram Charan, of the book Talent Wins which reimagines how the top team of large organizations should be configured - with a triumvirate of CEO, CFO and CHRO as the leading players.

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Jimmy Wales in Duisburg, Germany. Champagne reception (Source: Wikimedia Commons)

Designing Experiential Services So Customers Remember the Best Parts

Idea posted: September 2015
  • Innovation & Entrepreneurship
  • Learning & Behaviour
  • Marketing

Customers tend to remember the end of an experience (for example, the last days of a vacation) and also tend to become used to a level of experience (for example, the view from their hotel room). Keeping these two psychological tendencies in mind, companies can structure a customer service encounter that leaves satisfied customers with memories of a great experience — and have them coming back for more.

Idea #551
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A lecture in rhetoric at a knight academy, Pieter Isaacsz or Reinhold Timm, 1620 (Courtesy: Rosenborg Castle, Denmark)

Develop Next Generation Leaders: Start Early and Focus on Adaptability

Idea posted: February 2015
  • Leadership & Change
  • Learning & Behaviour

Current leaders rate self-motivation and communication skills as the most important leadership competencies, but say adaptability and multi-cultural awareness will gain in importance for the future, according to a recent survey. 

Idea #486
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The Chinese Business Leaders of the Year pose for a group photo, Horasis Global China Business Meeting, 2011 (Source: Wikimedia)

Developing Business Leaders in China

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

A critical way of developing more effective leaders for China-based companies is through lessons based on events they experience. By paying attention to which events or on-the-job experiences are the most developmental, Chinese companies can help their leaders grow and maintain a broader talent pool.

Idea #054
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Developing Leaders magazine - Winter 2017 - Issue 25

This is one of our free-to-access content pieces. To gain access to all Ideas for Leaders content please Log In Here or if you are not already a Subscriber then Subscribe Here.
 
The Blue Bottle coffee house founded in 1686 in Vienna. Painting c.1900 (Source: Wikimedia Commons)

Developing Network Perspective: Social Networks and Leadership

Idea posted: January 2014
  • Strategy
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

Are you aware of the different roles individuals play in your organization, and how they connect to each other to form an informal structure that supports the organization as a whole? If so, you are well on your way to developing network perspective — something that is, according to this Idea, imperative for 21st century executives. 

Idea #291
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Image from Defense Advanced Research Projects Agency (Source: Wikimedia Commons)

Developing Talent to Manage Big Data

Idea posted: July 2013
  • Strategy
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Learning & Behaviour

The sudden and prominent appearance of big data in the business world means many organizations need to start thinking about investing in new staff specifically trained in big data analysis. How can HR executives stay ahead and ensure they find and retain the right people for this important role? 

Idea #176
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The Creation of Adam, Sistine Chapel, fresco detail, 1509, by Michelangelo

Digit Ratio Predicts Men's Product Choices

Idea posted: April 2014
  • CSR & Governance
  • Learning & Behaviour
  • Marketing

Marketers have long known that product choice cannot be predicted reliably by knowing someone’s sex. Multiple factors — ranging from age and income to lifestyle and family preferences — influence purchasing decisions. Now, there’s another variable to add to the list. Recent empirical research suggests that digit ratio — the relative lengths of the fore and third fingers — is linked to the product choices of men.

Idea #366
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