Search results

Sort by: Relevancy | sort ascendingDate | Title | Rating

 

What Companies Learn from Customer Satisfaction Surveys

Idea posted: September 2015
  • Marketing

Are customer satisfaction surveys worth the trouble? Addressing and correcting for some of the core issues with customer satisfaction surveys — specifically, that they are based on perceived and not actual performance, and that there is a potential bias in the results based on who fills out the surveys — a new study confirms that they provide vital information for businesses, including the link between performance and customer behaviour.

Idea #543
Read Idea
 

How Supervisors and Co-Workers Stop Anxiety from Hurting Performance

Idea posted: September 2015
  • Learning & Behaviour

Workplace anxiety leads to emotional exhaustion, which in turn reduces job performance. The quality of relationships between employees and their supervisors and their fellow employees goes a long way toward mitigating this emotional exhaustion and thus improving performance. 

Idea #544
Read Idea
 

Buyers of Experiential Products and Consumer Reviews

Idea posted: September 2015
  • Marketing

Shoppers find consumer reviews to be less useful, and are less likely to seek out such reviews, for experiential purchases (events to be lived through such as vacation packages) than for material products (objects to keep such as electronics). 

Idea #546
Read Idea
 
Detail from the fountain in the Piazza di Spagna, Rome, Italy (Source: Wikimedia Commons)

Three Sets of Values that Can Inspire a Culture for Innovation

Idea posted: August 2015
  • Innovation & Entrepreneurship
  • Leadership & Change
Institutions: ESADE

A new model based on the intersections of three complementary sets of values in an organization — economic-pragmatic, ethical-social, and emotional-developmental — can help companies create the culture of passion for innovation required to meet the competitive demands of 21st century business.

Idea #537
Read Idea
 
Dynamism of a Dog on a Leash, Giacomo Balla, 1912 (Courtesy: Buffalo Fine Arts Academy, New York)

Tracking Customers Who Leave Without Saying Goodbye

Idea posted: August 2015
  • Marketing

Customers don’t always inform a business that they are no longer customers. A new model, developed by researchers from Columbia Business School and London Business School and based on customer behaviour, allows companies to disentangle customers who are still active customers from customers who have ‘silently left’. The model also identifies customers who are in danger of leaving. 

Idea #538
Read Idea
 
Painting depicting Parson Weems and his famous story of George Washington and the Cherry Tree. Grant Wood (Courtesy: Amon Carter Museum of American Art)

Does Character Add to the Success of Transformational Leadership?

Idea posted: August 2015
  • Leadership & Change
  • Learning & Behaviour

Character and transformational leadership do not necessarily overlap. New research shows that positive character traits will increase the level of success obtained by transformational leadership. Negative character traits can reveal the dark side of transformational leadership — a dark side that leads to poor results.

Idea #539
Read Idea
 
The McDonalds sign in Times Square (Source: Wikimedia Commons)

Mapping Brand Strategy: Balancing Centrality Vs Distinctiveness

Idea posted: August 2015
  • Strategy
  • Marketing

A new tool, based on scoring brands on their centrality (i.e. the brand of record) and distinctiveness (i.e. the brand that stands out from the crowd) can help marketers and strategists determine the best paths for growth and profitability. 

Idea #540
Read Idea
 
Henry the Navigator leading Vasco da Gama, Magellan and others. Monument of the Discoveries, Lisbon, Portugal (Source: Wkimedia Commons)

What Does It Take to Develop Globally Competent Leaders?

Idea posted: August 2015
  • Strategy
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Most companies recognize the importance of training top leaders in global competence skills, according to a new survey of more than 300 HR professionals. Many companies, however, are unsatisfied with their leaders’ and potential leaders’ skills in this area. A variety of methods can help build multicultural sensitivity and other global capabilities. 

Idea #541
Read Idea
 

Deferred Compensation Helps Retain CEOs

Idea posted: August 2015
  • CSR & Governance
  • Finance
  • Leadership & Change

Researchers exploited a U.S. accounting rule change to prove the power of deferred compensation. The rule change pushed many U.S. firms to significantly accelerate vesting of deferred compensation plans. Of the firms that chose to accelerate vesting, a large majority quickly lost their CEOs. During the same period, most firms that did not accelerate their vesting did not see any significant CEO departure.

Idea #536
Read Idea
 

Better Error Management Can Foster Innovation and Learning

Idea posted: August 2015
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour
  • Operations

Not only can people learn from errors, but errors are an important part of the innovation process. However errors can have significant costs and the fear of the negative aspects of error can lead to an exclusive focus on prevention policies. Recent research emphasises the need for companies to embed within their culture ways to reduce the negative consequences of errors and enhance the positive through effective error management.

Idea #545
Read Idea
 

Who We Call and Why in Uncertain Situations

Idea posted: July 2015
  • Leadership & Change
  • Learning & Behaviour

When facing uncertain situations of threat or opportunity, people will call on their contacts to help them meet the threat or take advantage of the opportunity. New research shows that how many contacts they call can be influenced by such factors as their rank in the organization, whether they have an internal or external locus of control, and the type of threat or opportunity that the uncertainty represents.

Idea #529
Read Idea
 

CFO Survey: Most Hit by Hackers Otherwise Optimistic

Idea posted: July 2015
  • Strategy
  • Finance
  • Innovation & Entrepreneurship
  • Operations

New research from Duke University’s Fuqua School of Business global survey of CFOs reveals that 80% of companies have been hacked. Small and medium-sized businesses have been the hardest hit. Other results from the CFO survey include expectations of wage hikes and the impact of the strong U.S. dollar on U.S. exports.

Idea #534
Read Idea
 
Starting blocks at the 2012 IAAF World Indoor Championships in Athletics (Source: Wikimedia Commons) 

Competition Among Peers Key to Managerial Promotions

Idea posted: July 2015
  • Leadership & Change
  • Learning & Behaviour

Experience, expertise and network contacts will help secure promotions for those seeking middle management positions. Surprisingly, networks are no help for promotions to senior management positions. The most important criteria for either middle or senior managers seeking promotion is how well they fare compared to their colleagues.

Idea #535
Read Idea
 
King Canute Reproving His Courtiers, 1848, engraving (Source: Wikimedia Commons)

How Leadership Humility Is Defined in the East and in the West

Idea posted: July 2015
  • CSR & Governance
  • Leadership & Change
  • Marketing

Two studies in Singapore reveal differences in the definition of leadership humility between Eastern and Western cultures. Attributes such as self-awareness and recognizing the strengths and achievements of followers were common and important to both cultures, the Singapore studies showed, however, a number of unique dimensions that are viewed as significantly humble in a culture where one’s place on the hierarchy is important. These unique humility dimensions included leading by example, empathy and approachability.

Idea #530
Read Idea
 

Adapt Your Choice of Product-Related Services to the Industry Life Cycle

Idea posted: July 2015
  • Strategy
  • Marketing

Different types of services — from ‘complementary smoothing’ services such as maintenance support to ‘substituting’ services such as leasing arrangements — can be more or less effective depending on the current phase (early ferment, middle transition, or late mature) in the life cycle of the product’s industry.

Idea #531
Read Idea
 
Napoleon at the Battle of Wagram 1809, Horace Vernet, 1836 (Courtesy: Palace of Versailles)

Ensure the CEO Gets the Right Information at the Right Time

Idea posted: July 2015
  • Strategy
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

CEOs must be informed at all times about all internal and external facets of the company relevant to his or her performance as leader of the company. A personal knowledge infrastructure, based on the right practices, relationships and tools and aligned with the needs and personality of the CEO, can make the difference between leadership success and failure. 

Idea #532
Read Idea
 

Millennials 4: Value Work-Life Balance But Are Willing to Work Hard for Their Careers

Idea posted: July 2015
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

Stereotypes about Millennials can oversimplify nuances, especially if preferences among different regions of the world are not taken into account. A new global survey of Millennials shows that work-life balance is important, but Millennials are still willing to work hard to advance their careers or achieve leadership roles. (Editor’s Note: This article is based on Part 4 of the survey.)

Idea #533
Read Idea
 
The Keystone Cops, 'In the Clutches of the Gang, 1914, directed by George Nichols and Mack Sennett (Source: Wikimedia Commons)

How to Avoid Task Conflicts Damaging Team Relationships

Idea posted: June 2015
  • Leadership & Change

The potential performance benefits of task-related conflicts can be jeopardized when those conflicts deteriorate into personal relationship conflicts. Strong team identification can prevent such deterioration — as long as the original conflict is of medium intensity.

Idea #523
Read Idea
 
The board of directors of the Leipzig-Dresden Railway Company in 1852 (Source: Wikimedia Commons)

Non-Executive Board Members More Risk Averse than Executives

Idea posted: June 2015
  • CSR & Governance
  • Finance
  • Leadership & Change

When it comes to investment, CEOs are perceived to be the most risk tolerant, followed by CFOs and non-executives. However, recent research, measuring risk perception and return demands, shows that CEOs and CFOs are more aligned than previously thought, while non-executives are consistently risk-averse. CEOs will perceive more risk in an investment than CFOs, but don’t act on this perception: they don’t demand a higher minimum return on the investment, contrary to the minimum requirements demanded by non-executives. 

Idea #524
Read Idea
 
Foreign Office Minister Henry Bellingham meets NGOs to discuss the situation in Sudan, 2012 (Source: Wikimedia Commons)

Nonprofit Boards Need Better Skills and Resources to Do Their Jobs

Idea posted: June 2015
  • CSR & Governance

Most directors of nonprofit organizations do not have the required skills, resources and experience to be effective, according to a new Stanford survey of directors of nonprofit organizations.

Idea #525
Read Idea
 
3D visualization of ecological networks on the Internet, IS&T/SPIE Symposium, 2004 (Source: Wikimedia Commons)

How Informal and Formal Networks Hurt and Help Performance

Idea posted: June 2015
  • Leadership & Change
  • Learning & Behaviour

Individuals in organizations draw on formal and informal interactions for resources, knowledge and advice. New research shows that inconsistency between the formal and informal interactions can be beneficial, to a certain extent, because of the diversity of information and resources such inconsistency provides.

Idea #526
Read Idea
 

Investors Complain Proxy Statements Unclear on Executive Pay

Idea posted: June 2015
  • CSR & Governance
  • Finance
  • Leadership & Change

Proxy statements are often unclear on major issues, notably executive pay questions such as the appropriateness of compensation size and structure, according to a new survey of major asset managers and owners. They also lack clarity on pay ratios, corporate political contributions, corporate social responsibility and sustainability and CEO succession planning.

Idea #528
Read Idea
 

Millennials 3: Who and What Influences Career Choices?

Idea posted: June 2015
  • CSR & Governance
  • Learning & Behaviour
Institutions: INSEAD

According to the stereotype of Millennials, social media, friends, and family are the most important influences on career choices. A survey of 16,000 Millennials around the world discounts the stereotype. Millennials are finding opportunities and making choices on their own, without leaning on parents, friends or social media friends. (Editor’s note: This article is based on Part 3 of the survey.)

Idea #522
Read Idea
 
Don't Jay Walk, 1937 PSA poster, USA (Source: Wikimedia Commons)

Neurobiological Clues to Advertising Effectiveness

Idea posted: May 2015
  • Learning & Behaviour
  • Marketing

Recent research identifies physiological reasons that public service announcements (PSAs) are effective. Specifically, the researchers show that increases in two neurochemicals — adrenocorticotropic hormone and oxytocin — result in greater attention and action from viewers. 

Idea #517
Read Idea
 
Composition VI, Wassily Kandinsky, 1913 (Courtesy: The State Hemitage Museum, St Petersburg)

A Symphony of Agency and Stewardship Values Ensures Family Business Success

Idea posted: May 2015
  • Strategy
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Leadership & Change

Agency theory describes a contractual relationship between managers and shareholders who have divergent interests. Stewardship theory describes a collaborative relationship between managers and shareholders toward shared goals. Which works best for family businesses? New research reveals that a combination of the two, changing as the business moves through its lifecycle, offers the best recipe for success. 

Idea #518
Read Idea
 
Gaspar Melchor de Jovellanos at his desk, Francisco Goya, circa 1798

How to Use Compensation and Team Composition to Manage Procrastination

Idea posted: May 2015
  • Strategy
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Project managers must manage the tendency of project workers to procrastinate, which leads to delayed efforts and, subsequently, quality problems. Understanding the behavioural biases of project workers leads to solutions to procrastination — solutions related to compensation, team composition and the management of information. 

Idea #519
Read Idea
 

Innovation is Key to Exporting Success for SMEs

Idea posted: May 2015
  • Innovation & Entrepreneurship
  • Operations

Innovative companies can find success in export markets, but is there a correlation in the other direction: Can exporting lead to greater innovation? A researcher in Australia, dissecting data from thousands of Australian SMEs, discovered some correlation between exporting and innovation, but concluded that it is wiser to focus on innovation first, before attempting to conquer export markets.

Idea #520
Read Idea
 
Civil rights leader Bayard Rustin(left), who is believed to have coined the phrase, "Speak truth to power." (Source: Wikimedia Commons)

Candid Feedback Keeps Power-holders Accountable

Idea posted: May 2015
  • Leadership & Change
  • Learning & Behaviour

Those in positions of power have control over an organization’s allocation of scarce resources. But are subordinates as powerless as they think? New research shows that candid feedback from subordinates can compel power-holders to be fairer and less self-serving in their allocation decisions.

Idea #521
Read Idea
 
Alice and the Queen of Hearts

Bossy: What’s Gender Got to Do with It?

Idea posted: May 2015
  • Leadership & Change
  • Learning & Behaviour

Bossy is not a synonym for assertiveness, or other positive executive leadership skills, and women are labelled bossy in the workplace more often than men are. But what lessons can be learned — for both genders — from  this blatant, and damaging, double-standard?

Idea #511
Read Idea
 
SpaceJunk, Miguel Soares, 2001, 3D animation (Source: Wikimedia Commons)

How Companies Are Trading Innovation Quality for Quantity

Idea posted: May 2015
  • Innovation & Entrepreneurship

When it comes to innovation, are companies mistaking quantity for quality? New research shows that companies who file for a greater number of patents are also filing for patents that are less valuable. This leads to overestimating one’s research productivity — and undermining future innovation.

Idea #512
Read Idea

Pages

Authors

Partner Institutions

Other Institutions

Real Time Analytics