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Crisis Management: Leadership and Communication

Idea posted: February 2013
  • Leadership & Change
  • Operations
Institutions: IESE Business School

How many times have you been eagerly awaiting an event, only for unforeseeable circumstances to result in its cancellation? Take the New York marathon as a recent example — it had to be cancelled as a result of the 2012 Hurricane Sandy. Crises are inevitable. But, there are steps leaders can take to avoid their organization from suffering detrimentally. This Idea explores these steps, and considers how to learn from a crisis in its aftermath.

Idea #088
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German Chancellor Angela Merkel and South Korean President Park Geun-hye

How Women Can Be More Politically Savvy at Work

Idea posted: February 2013
  • Leadership & Change
  • Learning & Behaviour

Most of us have witnessed or participated of office politics at some point in our careers. What do you do in such a situation? Do you embrace it or avoid it? This Idea shows that contrary to the popular opinion that office politics is ‘bad’, politically savvy executives actually excel in their careers and make effective leaders. 

Idea #091
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Untersuchungen am Mikroskop im Labor, 1952, Deutsche Fotothek (Source: Wikimedia)

Building Trust to Retain Female Employees

Idea posted: February 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

There is a key issue that organizations must tackle in order to retain female employees: trust. Evidence shows that women are more sensitive to and more aware of - both trust and distrust. In order to retain female talent, leaders must build trust between themselves and their employees, and there are specific behaviours and strategies that can help them do that.

Idea #012
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Keeping Employee Engagement High in Tough Times

Idea posted: February 2013
  • Strategy
  • CSR & Governance
  • Finance
  • Leadership & Change
  • Learning & Behaviour

During a downturn, employee engagement increases rather than decreases. However, employers should implement strategies to keep engagement high so the reverse does not occur when economic conditions eventually improve.

Idea #013
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Pericles, The First Citizen of Athens, c. 495 – 429 BC

Aligning the Organization to Let Leadership Happen

Idea posted: February 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

Good leadership is the result of ‘shared work’, and shared work is achieved through a process of direction, alignment and commitment in an organization. Creating positive leadership is really about these factors, rather than about adopting a set of ideal characteristics. All members of an organization have a role in making leadership happen.

Idea #014
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Diagram of the Brain, 14th Century

Emotional Intelligence and Leadership Behaviour

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

Emotional intelligence is our ability to control our emotions, understand the emotions of others and use this information to guide thinking and action – and it can have a huge impact on leadership effectiveness. In relation to the collaborative aspects of leadership in particular, emotional intelligence has been found to have a significant effect.

Idea #023
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Flexible Career Paths in Organizations

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: IESE Business School

Over the years, career paths have changed from a steady ascent, to unique tracks adapted to each person. Whereas previously, the concept of career trajectory was upward progression on a preset track, today career paths are more flexible and adaptable to personal needs. Why is it important for leaders to understand this? Well, by doing so, they can drive personal and professional development in ways based on feasible flexibility, development-orientated relationships, visibility and transparency, and diversity management. 

Idea #016
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Andy Murray, 2012 Olympics Gold Medalist (Source: Wikimedia)

Understanding High-Stakes High-Performers

Idea posted: January 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

How leaders perform when the stakes are very high or when they confront unusually high pressure depends on similar ‘critical abilities’ to the tennis players. Using data from the US Open professional tennis tournament, ‘critical abilities under pressure’ are examined to demonstrate that - what we might also refer to as ‘courage under fire’ - has a major impact on a player’s career success. Applied to the world of business this research helps us understand how leaders are likely to perform when the stakes are very high.

Idea #033
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St. John the Evangelist and St. Francis, El Greco, c. 1608, Museo del Prado, Madrid, Spain

Being an Empathic Leader

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

An unexpected ‘skill’ that may be the key to more effective management and leadership is empathy. Empathic managers are viewed as better performers in their jobs, especially in certain cultures. As it is not a fixed trait, it can (and should) be learnt and taught by leaders everywhere, as empathic leaders are important assets for their organizations.

Idea #041
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Leadership to Reconcile Team Diversity or Conflict

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

A diverse team can achieve great things. But diversity can sometimes lead to conflict too. The effects of team diversity on team outcomes vary considerably from study to study. This Idea digs deeper, investigating the effects of ‘values diversity’ on team effectiveness – and how leaders can play a significant controlling role in the relationship between values diversity and conflict within a team. 

Idea #042
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Shaping a Global Leadership Strategy For Cross-Cultural Effectiveness

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

In organizations across the globe, managers at all levels must be trained and ‘groomed’ for future leadership roles. But will a manager in Delhi respond in the same way to the same training as a manager in Beijing – or in California, or Singapore? This research Idea from CCL identifies both the universal sources of leadership learning, found across China, India, Singapore and the US, as well as unique approaches specific to each country – by way of a cross-country comparison of developmental experiences.

Idea #046
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The Lone Ranger and Tonto, The Lone Ranger, 1949–1957, Dir. George W. Trendle

Leadership Dyads: Beauty, Disaster, and the Big Five

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: IMD

‘Leadership dyads’ — or leader/deputy partnerships — can be optimised for high performance by looking at the similarities and differences between the two individual personalities, and marrying them to form a complimentary dyad. This can lead to great results for an organization as a whole. Key to applying this Idea is self-awareness — a rare and precious talent indeed. Fortunately, there is a five-factor personality model — ‘the Big Five’ — that we can use to help us achieve it. 

Idea #068
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Engaged Employees: CSR, Sustainability and Performance

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Engaging employees with sustainability issues can play an important role in the creation of both social and commercial value. Forward-thinking companies are embracing sustainability programs driven from the top down and bottom up, to gain a number of additional benefits interlinked with increased employee engagement and performance.

Idea #040
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The Fall of Icarus, Andrew Johnstone, Cadogan Contemporary London www.cadogancontemporary.com

Why Do CEOs Fail? How the Mighty Are Fallen

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change

In the past year, the average tenure of a CEO has halved. This is, of course, worrying news for top leadership teams and CEOs want to know, how can they ensure their roles are secure? Well, there is no magic formula to guarantee that; but, remaining aware of the factors (endogenous and exogenous) that have been shown to contribute to CEO failure can help them be better equipped to succeed.

Idea #007
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Dayron Robles winning the 110 meters hurdles at the Beijing Olympic Games, 2008 (Source: Wikimedia)

Embedding Diversity: Three Key Steps

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change

Diversity within an organization is now obligatory, and management policies in this domain are a must. However, implementing such policies is only the first hurdle in diversity management. In this Idea, two other hurdles faced by executives charged with this are presented, as well as tips based on others’ experiences on how to overcome them.

Idea #027
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Enthusiastic employees

Turning Employees into Brand Champions: Leadership Style Makes a Difference

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Marketing

It is crucial for managers to develop brand-building behaviours on the part of employees. The leadership style they adopt to do so will affect how well this is done. This Idea suggests that a high level of transformational leadership, combined with a moderate level of transactional leadership will be most effective in maximizing employees’ internal motivation to engage in brand-building behaviour.

Idea #035
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Tweedledee and Tweedledum, John Tenniel, an illustration for ‘Through the Looking-Glass’ by Lewis Carroll, 1871

Leadership: Is it in the Genes?

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: NUS Business School

Are leaders born or made? When looking at this question, some people believe that leadership can be taught and developed, while others believe it is essentially ‘hard wired’. This Idea, however, suggests that neither can be said to be accurate. Both genetics and the environment play an important role in leadership formation; the real question is, how much?

Idea #189
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Supper at Emmaus, Caravaggio, 1600, National Gallery London

Gaining Influence through Listening

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

We can process language at 300 to 500 words per minute; however, most people speak around 100 words per minute. The extra brain capacity makes it difficult to manage our attention: Listening is difficult. It’s a discipline and a skill and those who have it are more likely to conduct influence, to persuade, and negotiate successfully. Here’s why you need to, and how you can: gain influence by listening

Idea #077
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WH Situation Room, 2010 (Source: Wikimedia)

Crisis As Opportunity: Leadership, Change and Renewal

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

Arguably the greatest gift we can glean from a crisis is an improvement in our ability to see the next one coming, to prevent it coming if possible, and to lead our organization successfully through that next crisis situation. We learn Crisis Leadership. This is essential: crises are inevitable. Similarly, there are essential characteristics and skills required to navigate them, and to ensure your organization not only survives but emerges from the crisis better off.

Idea #078
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Chief Information Officers: Secrets to Success

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

A valuable learning tool for CIOs, this Idea draws upon the successes and experiences of 14 extraordinary Chief Information Officers from organizations including FedEx, Cisco, Time Warner and the US Department of Defence. Cross-referencing both personal characteristics and environmental factors universal to all 14 we can define and determine the skills needed to excel in this role.

Idea #069
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Communicating Multiple Roles through Social Media

Idea posted: January 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

Communications executives are surely the experts on using social media to create value in large organizations. This Idea shares the results of a large survey on social media use in the communication profession, specifically looking at the increasingly common practice of executives using multiple social media profiles or personas to achieve diverse goals.

Idea #070
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Hindustan Unilever's Shakti Programme

CSR: Creating Value through Partnerships

Idea posted: January 2013
  • Strategy
  • CSR & Governance
  • Leadership & Change
  • Marketing
Institutions: IMD

Corporate Social Responsibility initiatives have overcome the stigma of being a distraction; something to be suffered. Smart companies now recognise CSR as an opportunity to significantly strengthen their businesses – while building and renewing human, social and natural wealth. Finding the right partner is absolutely critical to the success of a CSR strategy; and there are steps that can be taken to ensure a partnership co-creates value for both business and society.

Idea #071
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Her Complexities, Jennifer Main, www.jennifermaingallery.com

How Women Leaders Can Avoid the Gender Trap

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: IMD

There is a ‘Gender Trap’ that women leaders face. The received wisdom that female executives looking to get ahead should adopt male leadership traits is defunct. Traits a male can ‘get away with’, or even be praised for, are perceived very differently in a woman. To break the trap and cultivate a winning leadership style: women must live up to collective expectations of what makes a leader, but remain true to certain gender expectations too. 

Idea #072
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Chrysalis to butterfly

Establishing Sustainable Change in Organizations

Idea posted: January 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

Leading through change is extremely difficult. Organizational culture is an ‘evolving organism’ made up of many sub-cultures and helping it to change is an incredibly complex task. While there are no hard-and-fast rules to change management, there are things we can do to increase the likelihood of a change initiative’s sustained success.

Idea #073
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Sir Simon Rattle conducting the Berlin Philharmonic Orchestra in Das Rheingold by Richard Wagner, 2006 (Source Wikimedia)

Ensemble Leadership: Lessons from the Orchestra Pit

Idea posted: January 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

An examination of musical ensembles offers insight into how ‘distributed’, or ‘plural leadership’ can work. This type of leadership, as opposed to individual or hierarchical styles can be more effective in moving organizations collectively towards shared goals.

Victoria Concordia Crescit — Victory through harmony.

Idea #074
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The Marx Brothers, Horse Feathers, 1932, directed by Norman Z. McLeod, Paramount Pictures

Rendered Speechless: Too Powerful Leaders Stymie the Team

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

We have all seen it happen; a newly promoted leader monopolizing more and more ‘air time’ in meetings. It seems to be an occupational hazard: when leaders experience heightened power, they are compelled to demonstrate it with verbal dominance. This compromises and even stymies good team communication. The good news is that this effect can be virtually eliminated by taking steps to protect an egalitarian culture. 

Idea #063
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Details, drills and measuring tools

Beyond 'One-Size-Fits-All' Leadership Development

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

Different methods are suited to the learning needs of different leaders. There are unique challenges faced by leaders in different situations and at different stages of development, and as such, and a ‘one-size-fits-all’ type of methodology may not always be the best strategy for leadership development practitioners.

Idea #003
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Business meditation

Mindfulness and Meditation for Leadership Development

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

Meditation and mindfulness can play a positive role in leadership development, and should therefore be considered as an important component in learning and training initiatives. In the absence of mindfulness such initiatives lose impact in areas such as stress management, decision-making and risk taking.

Idea #005
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Blacksmith, India, C19th, British Museum

Leadership Tools: Magnet to Pull, Hammer to Drive

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: IESE Business School

Theorists often speak of management ‘tools’ when discussing resources. This Idea explores how successful leadership is based on two tools from the tool-shed, the magnet and the hammer, and shows how, with an understanding of why and when to use these tools, managers can effectively lead their teams through challenging circumstances.

Idea #009
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Red flag on the beah

Avoiding Bad Decisions: ‘Red Flags’ and Reflection

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Decision-making can be understood better with an awareness of the brain processes involved in it. There are certain ‘red flag’ conditions that can lead to distortions in judgement, in turn leading to bad decisions being made. The authors provide examples of where this has been the case, and highlight safeguards that can be adopted to avoid them.

Idea #028
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