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The Future of Work Calls for Human-Centric Leadership

Idea posted: March 2019
  • Leadership & Change
  • Learning & Behaviour

A study on the future of work identifies the new human-centric leadership capabilities and priorities required for success in the 2028 workplace.

Idea #734
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Photo by Josh Hild on Unsplash

The World of Work in 2028: The Dilemma of Balancing Big vs. Small, Digital vs. Face-to-Face

Idea posted: March 2019
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

A recent study exploring the world of work in 2028 based on today’s trends reveals the growing power of small vs. big, the vital importance of truly allowing mistakes (and not just talking about it) and the tension in communication strategies between the connection of face-to-face vs. the convenience of digital meetings.

Idea #735
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Source: Pexels

Re-Entering a Foreign Market: Part 2 - Speed

Idea posted: May 2018
  • Strategy
  • Operations

Prior experience impacts the speed with which multi-national enterprises re-enter foreign markets they previously exited — although as time passes, the environmental context of the market becomes more important.

Idea #707
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Source: Pexels

Re-Entering a Foreign Market: Part 1 - Operation Mode

Idea posted: May 2018
  • Strategy
  • Operations

When multinational companies re-enter a foreign market, the key strategic decision is choosing whether to change the operation mode (e.g. distribution partnership, joint ventures, fully owned operations) from their previous experience in the market. A new study finds that the motives of their original decision to exit the market has a great impact on whether they choose the same operation mode or escalate (e.g. from distribution to manufacturing) or de-escalate (e.g. from fully owned operations to joint ventures) their commitment.

Idea #706
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Source: Pixabay

Who’s Influencing Your Stakeholders?

Idea posted: February 2018
  • Marketing
  • Operations
Institutions: Henley Business School

Third party influence can have a major impact on a company’s reputation. By replacing the traditional company-centric communication strategy, a new stakeholder-centric Channel Strategy Model helps companies understand stakeholder perspectives that are outside the companies’ sphere of experience — and opens up new avenues of indirect communication.

Idea #691
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Photo by Simone Busatto on Unsplash

Geography of Innovation: More Emerging Regions Involved, Advance Economies Still Dominate

Idea posted: January 2018
  • Innovation & Entrepreneurship
Institutions: Henley Business School

While emerging countries are starting to generate more innovation, most of the world’s innovation continues to be clustered in regions of the advanced economies.

Idea #689
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Photo by Luca Onniboni on Unsplash

Bridge-Building CEOs Unite Divided Management Teams to Succeed

Idea posted: September 2017
  • Leadership & Change

Top management teams with entrenched knowledge bases tend to break into knowledge-based subgroups. CEOs by virtue of their integrative characteristics may be able to reconcile the differences and overcome the potentially negative effects. This study shows that there is more than meets the eye when it comes to the effects of knowledge diversity in management teams at multinational enterprises.  

Idea #673
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The School of Athens (detail), fresco by Raphael in the Apostolic Chapel, Vatican City

Be a Learning Leader

Idea posted: June 2014
  • Leadership & Change
  • Learning & Behaviour
Institutions: Henley Business School

For organizations to learn and adapt, their employees must also learn and adapt. Leaders inspire learning through a range of relationships with direct reports and peers. They must develop relationships that encourage and facilitate individual learning. Different types of learning relationship need distinct personal leadership behaviours. Leaders can adapt to the different learner expectations and create conducive conditions for improving organizations’ learning performance.

Idea #407
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"Your reputation precedes you" Lord Nelson to Lady Hamilton. Laurence Olivier and Vivien Leigh in That Hamilton Woman, 1941, produced and directed by Alexander Korda, distributed by United Artists.

How to Measure and Manage Reputation

Idea posted: May 2014
  • Strategy
  • Leadership & Change
  • Marketing
  • Operations
Institutions: Henley Business School

Reputation management is a complex task and the measurement of it particularly so, concerned as it is with diverse stakeholder groups and their respective, sometimes differing, evaluations of an organization. Getting the right level of engagement with stakeholders is a critical factor in a firm achieving its objectives, because from that engagement business recommendation and take-up will flow.

This research focuses on the pharmaceutical industry, although the model it uses is transferable to other industries and therefore offers potential to the wider corporate communication and

Idea #378
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Emerging Market Strategy: Creating Order out of Chaos

Idea posted: May 2014
  • Strategy
  • Marketing
  • Operations
Institutions: Henley Business School

New and emerging markets present a wealth of opportunities but they also comprise highly complex business environments that can change rapidly. The key to success is understanding – understanding competitors and what they are up to; understanding consumers and what they want, now and into the future; and understanding the host governments of the countries you are targeting. It’s a complex process but recent research proposes a two-step approach to strategic thinking that can help make sense of these emerging economies.  

Idea #373
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The big queue at an ATM in Masalli, Azerbaijan, 2008 (Source: Wikimedia Commons)

Customer Loyalty: Easy Does It

Idea posted: March 2014
  • Marketing
Institutions: Henley Business School

A number of companies have begun to measure ‘customer effort’ (CE) – how easy (or difficult) it is for their customers to interact with them. The experience of these firms is that CE is worthwhile, offering a good indicator of customer loyalty. Whilst it should not replace other key measures, such as customer satisfaction and ‘net promoter score’ (NPS), it should be considered alongside them.

Idea #345
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Tai Chi Chuan on the Bund in Shanghai, China. Photography by J. Gremillot, 2005 (Source: Wikimedia Commons)

Organizational Energy: May the Force Be With You

Idea posted: February 2014
  • Strategy
  • Leadership & Change
  • Learning & Behaviour
Institutions: Henley Business School

Organizational energy, or the force with which a company works, is inextricably linked to personal and collective effectiveness and performance in a business. How can leaders assess that energy, and if necessary, recharge it, to make the most of their people, so that they are all positively energized around the business goals? 

Idea #317
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Adam West as Batman and Burt Ward as Robin in the 1960s US TV series, based the DC Comic characters, broadcast by ABC Netwrk (Source: Wikimedia Commons)

Coaching Chemistry: Building a Collaborative Relationship

Idea posted: January 2014
  • Leadership & Change
  • Learning & Behaviour
Institutions: Henley Business School

The best circumstances for successful coaching include a number of factors, from the skill, style, and experience of the coach, to the desire of the coachee to develop, to the actual process of coaching sessions. But none of these will work effectively if the relationship between the two is lacking. What can leaders do to get the best out of their teams, and the best out of themselves as coaches?

Idea #311
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Sir James Dyson puts on Dyson product launch, Sydney, 2013 (Source: Wikimedia Commons)

Eureka! How to Get that Great Idea to Market

Idea posted: December 2013
  • Strategy
  • Innovation & Entrepreneurship
Institutions: Henley Business School

‘Making a market’, or creating a need for something no-one has experienced before, is difficult enough for the most well-known sellers, but for entrepreneurs it is doubly so. To overcome the hurdle of succeeding with a new product, they need to work not only on the innovation itself but also on educating potential customers. This research sets out an approach to market-making for entrepreneurs in certain complex markets.

Idea #286
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Three monkeys (Source: Wikimedia Commons)

Multichannel Strategies for Better Customer Experience

Idea posted: November 2013
  • Marketing
Institutions: Henley Business School

The proliferation of devices and channels has brought new challenges to just about every organization in delivering consistently good customer experiences and effectively joining up service provision with marketing activity, data and content. A good multichannel strategy and execution is increasingly becoming essential to marketers and customer experience professionals from every sector.

Idea #261
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Boeing 787-8 Dreamliner, powered by Rolls Royce engines (Source: Wikipedia Commons)

In It Together: When Companies Collaborate

Idea posted: October 2013
  • Marketing
  • Operations
Institutions: Henley Business School

When two or more companies work together – which is increasingly common – their partnership will attract a reputation among customers and other stakeholders. But firms’ management of their jointly-owned reputation has traditionally been relatively neglected. By giving it proper consideration, leaders can improve the way partnerships are perceived by others, boosting their success.

Idea #232
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Social Media – Time for B2B to Join the Party

Idea posted: September 2013
  • Marketing
Institutions: Henley Business School

The advent of Web 2.0 – the use of social media tools for marketing – has created new ways to communicate, collaborate and share content. Businesses that market their products or services to consumers (B2C) were first to realise its potential, not least through social networking sites such a Facebook. But research suggests that the benefits can be just as significant for businesses that market to other businesses (B2B).

Idea #204
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How Best Behaviour Boosts the Bottom Line

Idea posted: July 2013
  • CSR & Governance
  • Finance
  • Leadership & Change
Institutions: Henley Business School

Businesses can see beneficial financial effects if they implement policies based on corporate social responsibility. These effects are evident in both the equity and corporate bond markets where they lead to reduced market risk and default risk, lower cost of equity and debt and increased credit quality.

Idea #181
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I am half-sick of shadows, said the Lady of Shalott', William Waterhouse, 1916 (Source: Wikimedia Commons)

Homeworking Beats Outsourcing: a 6 Step Model

Idea posted: May 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour
  • Marketing
  • Operations
Institutions: Henley Business School

The use of homeworkers as call centre operatives can benefit both businesses and homeworkers. For companies, common advantages include cost savings, increased flexibility, reduced absenteeism and improved customer satisfaction. But there are also potential problems to overcome. By adopting a six-step model, business leaders can plan homeworking projects effectively, identifying the key areas they need to address.

Idea #142
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Some Have Entertained Angels Unawares, Edward Clifford (1844-1907) (Source: Wikimedia)

Creating Harmony: Harnessing Stakeholders to Boost Innovation

Idea posted: April 2013
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Leadership & Change
Institutions: Henley Business School

Collaborative innovation and co-creation between stakeholders can deliver value for businesses.

Collaborative innovation can be defined as: “Working with others, sharing knowledge and learning, and building consensus to invent something new or create a new way of doing something, with a view to realizing shared goals.”

Benefits include more – and better – ideas, reduced risk, increased quality and speed to market, reduced costs, new skills and resources, an enhanced brand, and the ability to create value for the common good.

Idea #122
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Marriage à la Mode, William Hogarth, 1743-1745, National Gallery London (Source: Wikimedia)

Socially Aware, Media Savvy: Social Media Strategy

Idea posted: March 2013
  • Strategy
  • Marketing
Institutions: Henley Business School

Social media offers both great opportunities, and also challenges, to businesses. For those that embrace social media – by adopting the right strategy – risks can be averted and rewards unlocked. Using a simple framework to create an effective strategy for social media can enable your company to enjoy its benefits.

Idea #111
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Chinese Office Worker, 2010, Jakob Montrasio (Source: Wikimedia)

Ethics and Conflict Resolution in Chinese Firms

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change

Inter-organizational conflicts can be extremely harmful. A study has revealed how Chinese firms manage and reduce their inter-organizational conflict. Ethical leadership plays a vital role in Chinese business culture, and as this study illustrates, it helps them foster more cooperative relationships – and those are the key to less inter-organizational conflict.

Idea #025
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