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William Glackens, The Shoppers, 1907-1908, Chrysler Museum of Art, Norfolk, Virginia

How Price Expectations Drive Customer Purchasing Decisions

Idea posted: November 2014
  • Marketing

Customers have price expectations in their minds before entering a store, as well as expectations of prices in other stores. How customers update their expectations once they see the actual prices can help businesses better manage their promotions and sales for maximum effect. 

Idea #463
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Investment Banking: Technology and the Decline of Trust

Idea posted: February 2014
  • CSR & Governance
  • Finance
  • Innovation & Entrepreneurship
  • Leadership & Change

‘Up or out’ promotion policies and reward systems that encourage ‘star’ bankers to ‘shine’ by taking unacceptable risks were significant factors in the 2007-2009 financial crisis. But they need to be viewed in a broader context. The seeds of trouble were sown decades previously, when a trend towards ‘transactional’ models, powered by technology, began to transform investment banks.

Idea #325
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Harnessing Individual and Organization Networks

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Leveraging employee networks can optimize individual and organizational performance and unearth hidden talent. Organizations teem with informal employee networks. Awareness of these living networks, and an understanding of how collaborations take place between top performers, can be a great, effective tool for overall success. To do so, managers must understand both the structure of talent networks within their company, and the categories their employees fall into. 

Idea #017
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