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U.S. Social Security Administration early accounting operations in Baltimore circa 1936 (Source: Wikimedia Commons)

Computer Says ‘Yes’ – The Impact of IT Investment

Idea posted: September 2013
  • Strategy
  • Finance

The impact of information technology on an organization’s profitability can be significant but it needs to be strategically managed, from the top down. View your IT management as a corporate rather than a departmental issue.

The key message for today’s leaders is, choose the right kind of IT projects, spend your money wisely, and focus on growth over cost savings. 

Idea #219
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Peer-to-Peer Deference in Email Communication

Idea posted: August 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

Emails have fast become the most widely-used form of written communication in business, both externally and internally within organizations. This Idea looks at the relationship between hierarchy and the language used in emails, showing that surprisingly, peer-to-peer communication tends to contain more signs of deference than subordinate-superior communication.

Idea #196
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