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Who’s Influencing Your Stakeholders?

Idea posted: February 2018
  • Marketing
  • Operations
Institutions: Henley Business School

Third party influence can have a major impact on a company’s reputation. By replacing the traditional company-centric communication strategy, a new stakeholder-centric Channel Strategy Model helps companies understand stakeholder perspectives that are outside the companies’ sphere of experience — and opens up new avenues of indirect communication.

Idea #691
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Interior, Wolf Kibel, 1930-35 (Courtesy: Iziko South African National Gallery, Cape Town)

Business Templates that Succeed in 'Bottom of the Pyramid' Environments

Idea posted: June 2017
  • Innovation & Entrepreneurship
  • Operations

A new company first succeeds by creating a template for doing business — a working system of organizational routines and practices. It then scales its business by replicating that template. In bottom of the pyramid environments, however, the development and replication of templates can be hindered by the extreme conditions in which organizations must operate.

Idea #659
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Hands with flowers

Collaborate with Suppliers to Ensure Green Practices in the Supply Chain

Idea posted: August 2016
  • CSR & Governance
  • Operations

A new study shows that collaborating with suppliers, rather than just monitoring them, is more effective in ensuring that they are engaging in green and sustainable practices. Internal non-coercive drivers (for example, pressure from top management rather than government regulators) encourage buyer/supplier collaboration. 

Idea #617
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High-wire performer, South Korea, 2006 (Source: Wikimedia Commons)

Effective Risk Management to Secure Change and Growth

Idea posted: May 2016
  • CSR & Governance
  • Operations

Opponents of quantitative risk management models believe these models are counterproductive: they inhibit companies from taking calculated chances without preventing major mistakes (see the 2008 economic crisis). A new study of seven successful companies shows that when complemented by rigorous qualitative risk management practices and expanded roles for risk managers, quantitative models enhance rather than inhibit a company’s innovation and initiative.

Idea #604
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System change not climate change', 2009, UN climate talks in Copenhagen. Photo: kris krüg via Flickr (CC BY-NC-ND).

How Social Movements Spark Corporate Social Responsibility Initiatives

Idea posted: April 2016
  • CSR & Governance
  • Marketing
  • Operations

Social movements change society’s expectations of a company, as well as influence the thinking and values of individuals in that company. Under ideological pressure from diverse categories of external and internal stakeholders, the company responds with a corporate social responsibility agenda. 

Idea #603
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The Architect’s Dream, Thomas Cole, 1840 (Courtesy: Toledo Museum of Art, Toledo, Ohio, USA)

How Successful Megaprojects Are Games of Innovation

Idea posted: March 2016
  • CSR & Governance
  • Innovation & Entrepreneurship
  • Operations

Megaprojects are not so much linear constructions of grand designs, but more a ‘game’ of innovation between players slowly ‘shaping,’ through a series of episodes, the project over time.

Idea #587
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Enterprise Risk Management: Lessons from Canada’s Banks and Burning Platforms

Idea posted: January 2016
  • Finance
  • Operations

Once lagging behind banks in other countries, Canadian banks are now a case study in ERM best practices — thanks to factors such as strong regulations, substantial loss events that galvanized ERM efforts, and ERM best practices capabilities of people, processes, systems and data in the individual banks.

Idea #579
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Bucket wheel excavator at the Tagebau Garzweiler mine, Germany (Source: Wikimedia Commons)

The World Needs Mining, but Mining Must Change

Idea posted: January 2015
  • CSR & Governance
  • Leadership & Change
  • Operations

Demand is increasing for the mining industry, but so are costs and challenges — including increasing intolerance for the negative impact of mining activities on the environment and on local communities and indigenous people. The result: currently $24 billion in industry losses due to delays and resistance. A new initiative, involving all stakeholders impacted by mining operations and led by one of the giants of the industry, offers a roadmap for a collaborative, long-term sustainable approach to mining.

Idea #476
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A watercolour by Gustaf Tenggren, 1918-19. An alternative version was used to illustrate an edition of Grimm's Fairy Tales published 1922.

Ethics and the Slippery Slope: Why Good People Do Bad Things

Idea posted: November 2014
  • CSR & Governance
  • Learning & Behaviour
  • Operations

An in-depth study of ordinary people over an extended period of time reveals how easy it is for ‘good’ people, starting with an initial small, self-justified deception, to quickly justify bigger and bigger indiscretions, thus falling down the ‘slippery slope’ to major unethical behaviour.

Idea #462
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How Competition for Customers Causes Unethical Behaviour

Idea posted: June 2014
  • Strategy
  • CSR & Governance
  • Operations

Do you encourage a culture of competition in your organization in order to motivate your employees? This Idea shows that doing so may also promote corruption and unethical behaviour. In the face of local competition, firms operating in the New York air-pollution testing industry were found to be more likely to behave unethically. Read on to find out the implications of this finding for your organization.

Idea #397
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The Arctic Expedition - the Crow’s Nest. Cover illustration (detail) for The Graphic, May 1875, by Samuel Edmund Waller

Does Your Organization Need a Chief External Officer?

Idea posted: April 2014
  • CSR & Governance
  • Finance
  • Leadership & Change
  • Marketing
  • Operations

Many large organizations face challenges in managing the demands of external non-market environments — political and social aspects of their working environment. This Idea suggests the creation of a chief external officer and gives some guidance on how to ensure their success.

Idea #362
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ENRON - Arthur Andersen witnesses testify at the Subcommittee on Oversight and Investigations, Committee on Energy and Commerce House of Representatives (107th Congress) hearing on January 24, 2002 (Source: Wikimedia Commons)

How to Recognize Managements With Something to Hide

Idea posted: July 2013
  • CSR & Governance
  • Finance
  • Operations

Is there a pattern to be found in the actions of managers trying to cover up their firm’s wrongdoings? According to this Idea, yes there is: they all tend to engage in the same sort of behaviours, such as exercising stock options more frequently, rarely changing the firm’s auditors, and more. An understanding and awareness of these behaviours can assist shareholders, regulators and other stakeholders notice failures and wrongdoings early and help address problems before disaster hits.

Idea #178
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Loud hailer

Crisis Management: Leadership and Communication

Idea posted: February 2013
  • Leadership & Change
  • Operations
Institutions: IESE Business School

How many times have you been eagerly awaiting an event, only for unforeseeable circumstances to result in its cancellation? Take the New York marathon as a recent example — it had to be cancelled as a result of the 2012 Hurricane Sandy. Crises are inevitable. But, there are steps leaders can take to avoid their organization from suffering detrimentally. This Idea explores these steps, and considers how to learn from a crisis in its aftermath.

Idea #088
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Sustainable People Policies for Sustainable Organizations

Idea posted: January 2013
  • Strategy
  • CSR & Governance
  • Operations

Are human sustainability policies any less vital for a 21st Century organization than environmental ones? While the surface effects may not be so obvious, the impact on society can be huge. As pace-setting companies and cultures re-optimise toward ‘higher order fundamentals’ like human prosperity; well-being, happiness, satisfaction – employee health becomes a crucial conversation to have.

Idea #010
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