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Photo by Austin Distil on Unsplash

How More Customer Contact Creates a More Energetic, Motivated and United Workforce

Idea posted: October 2019
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

Inspiring the human desire to help others, customer contact sparks the collective energy of employees, leading to better company performance. Transformational leadership is vital, however, to capture the benefits of customer contact.

Idea #751
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3D visualization of ecological networks on the Internet, IS&T/SPIE Symposium, 2004 (Source: Wikimedia Commons)

How Informal and Formal Networks Hurt and Help Performance

Idea posted: June 2015
  • Leadership & Change
  • Learning & Behaviour

Individuals in organizations draw on formal and informal interactions for resources, knowledge and advice. New research shows that inconsistency between the formal and informal interactions can be beneficial, to a certain extent, because of the diversity of information and resources such inconsistency provides.

Idea #526
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Closing the Generation Y/Management Gap

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Some of what we read about ‘Gen Y’ is exciting (they are super-talented, highly motivated); and some more damning (they are selfish, with a sense of entitlement). Some say there is nothing new under the sun and ‘Gen Y’ is merely an immature ‘Gen X’. What’s not in question is that there exists a disconnect between Generation Y and their employers; in terms of perspective and expectations. This disconnect can and must be bridged to create maximum value in an organization. This Idea suggests how it can be done. 

Idea #067
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Her Complexities, Jennifer Main, www.jennifermaingallery.com

How Women Leaders Can Avoid the Gender Trap

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: IMD

There is a ‘Gender Trap’ that women leaders face. The received wisdom that female executives looking to get ahead should adopt male leadership traits is defunct. Traits a male can ‘get away with’, or even be praised for, are perceived very differently in a woman. To break the trap and cultivate a winning leadership style: women must live up to collective expectations of what makes a leader, but remain true to certain gender expectations too. 

Idea #072
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Sir Simon Rattle conducting the Berlin Philharmonic Orchestra in Das Rheingold by Richard Wagner, 2006 (Source Wikimedia)

Ensemble Leadership: Lessons from the Orchestra Pit

Idea posted: January 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

An examination of musical ensembles offers insight into how ‘distributed’, or ‘plural leadership’ can work. This type of leadership, as opposed to individual or hierarchical styles can be more effective in moving organizations collectively towards shared goals.

Victoria Concordia Crescit — Victory through harmony.

Idea #074
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