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The Giacometti room (Courtesy: The Louisiana Museum of Modern Art, Denmark)

Shades of Grey: The Nuances of Team Disengagement

Idea posted: February 2019
  • Leadership & Change

As leaders and organizations strive to increase engagement, new research shows different nuances to disengagement that undermine the engagement effort. Some teams are pseudo-engaged, with individuals behaving as if they’re engaged but only interested in their own welfare. Others are contented rather than being disgruntled, deciding they want to do the minimum and no more.

Idea #730
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Photo by Claudia Ramírez on Unsplash

Avoiding Toxic Workers Is More Profitable Than Hiring Superstars

Idea posted: January 2019
  • Leadership & Change

Avoiding a toxic worker enhances performance and costs less than replacing an average worker with a superstar — even if the superstar performs in the top 1% of employees.

Idea #729
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Photo by Kevin Curtis on Unsplash

Why You Need Diplomats In Your Organization

Idea posted: November 2017
  • Leadership & Change
  • Learning & Behaviour

Friendships in the workplace lay the foundation for collaboration and learning. Friendship cliques, however, can also produce fissures that only people with personalities of the diplomats in the organization can span.

Idea #683
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An umpire: Australia v World XI, Sydney Cricket Ground, 2005 (Source: Wikimedia Commons)

How People React to the Fairness of Decisions: Trust Makes a Difference

Idea posted: February 2016
  • Leadership & Change
  • Learning & Behaviour

Perceived fairness, whether of the outcome or procedural fairness, impacts on how people react to decisions. New research shows that the level of trust in decision makers sets expectations that significantly influence this interaction of outcome and procedural fairness.

Idea #583
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When Non-Average Performers Are Targeted by Bullies

Idea posted: October 2015
  • Leadership & Change
  • Learning & Behaviour

As workplace incivility, aggression and harassment continues to worry business leaders and managers, new research explores some of the ways both high performers and poor performers may be inadvertently inspiring their victimization. 

Idea #553
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St Anne, 8th century, from Faras – a city in Lower Nubia, present day Egypt (Courtesy: National Museum of Warsaw)

Encouraging Employees Who Stay Silent to Give Feedback

Idea posted: March 2015
  • Leadership & Change

Employees with a low sense of power are more likely to stay quiet about problems or concerns and less likely to come forward with suggestions or disagreements. Managers who can convince employees that they are genuinely interested in hearing from their employees can overcome their sense of powerlessness.

Idea #496
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Public Sector Leadership: Managing 'Multirational' Organizations

Idea posted: March 2015
  • Leadership & Change
  • Operations

Public sector organizations are hybrid organizations that bring together different rationalities (e.g. political, economic, legal) together under one roof. The role of the public-sector manager is to find a way to enable these different rationalities to collaborate effectively. The key, according to social systems theory, is communication: finding the common language.

Idea #497
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Daniel's Answer to the King, Briton Rivière, Mezotint, 1892 (Source: Wikimedia Commons)

Overcoming Our Evolutionary Fears to Speak Up to Authority

Idea posted: March 2015
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Employees are often afraid to speak up even though they may have something to say. New research points to the evolutionary origins of fear-based silence and highlights the productive steps (e.g. developing emotional intelligence and better communication skills) employees can take to overcome these fears.

Idea #498
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How to Resolve Workplace Conflicts by Addressing Conflict Expression

Idea posted: February 2015
  • Leadership & Change

Faced with workplace conflicts, attending to how the different parties express themselves — presenting their positions clearly, calmly and honestly or using aggressive language and loud voices, is just one example — can be the key in reaching a resolution.

Idea #489
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Charles Dickens' Oliver Twist, an illustration for the 1898 Swedish edition by James Mahoney

Bullying Bosses: Don’t Just Take It, Fight Back

Idea posted: February 2015
  • Leadership & Change
  • Learning & Behaviour

Employees victimized by a bullying boss should not accept to be victims. While they may think that fighting back will make matters worse, a new study shows that employees who refuse to accept the abuse feel better about themselves, their jobs, and their career prospects than those who accept their ‘victim identity’.

Idea #488
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Why Leaders Sabotage Their Own Teams

Idea posted: February 2015
  • Leadership & Change

Some leaders, afraid of losing their grip on power, will use whatever means they have to stay in their position. Their favourite strategy is to divide and conquer: they systematically prevent skilled subordinates — the greatest threats to their power — from forming alliances with other subordinates that would help push them to the top. Divide-and-conquer strategies undermine the positive, collaborative relationships that are key success factors for effective groups…but these leaders couldn't care less. 

Idea #482
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Chinese Office Worker, 2010, Jakob Montrasio (Source: Wikimedia)

Ethics and Conflict Resolution in Chinese Firms

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change

Inter-organizational conflicts can be extremely harmful. A study has revealed how Chinese firms manage and reduce their inter-organizational conflict. Ethical leadership plays a vital role in Chinese business culture, and as this study illustrates, it helps them foster more cooperative relationships – and those are the key to less inter-organizational conflict.

Idea #025
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St. John the Evangelist and St. Francis, El Greco, c. 1608, Museo del Prado, Madrid, Spain

Being an Empathic Leader

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

An unexpected ‘skill’ that may be the key to more effective management and leadership is empathy. Empathic managers are viewed as better performers in their jobs, especially in certain cultures. As it is not a fixed trait, it can (and should) be learnt and taught by leaders everywhere, as empathic leaders are important assets for their organizations.

Idea #041
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Leadership to Reconcile Team Diversity or Conflict

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

A diverse team can achieve great things. But diversity can sometimes lead to conflict too. The effects of team diversity on team outcomes vary considerably from study to study. This Idea digs deeper, investigating the effects of ‘values diversity’ on team effectiveness – and how leaders can play a significant controlling role in the relationship between values diversity and conflict within a team. 

Idea #042
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The Lone Ranger and Tonto, The Lone Ranger, 1949–1957, Dir. George W. Trendle

Leadership Dyads: Beauty, Disaster, and the Big Five

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: IMD

‘Leadership dyads’ — or leader/deputy partnerships — can be optimised for high performance by looking at the similarities and differences between the two individual personalities, and marrying them to form a complimentary dyad. This can lead to great results for an organization as a whole. Key to applying this Idea is self-awareness — a rare and precious talent indeed. Fortunately, there is a five-factor personality model — ‘the Big Five’ — that we can use to help us achieve it. 

Idea #068
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