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Peer-to-Peer Deference in Email Communication

Idea posted: August 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

Emails have fast become the most widely-used form of written communication in business, both externally and internally within organizations. This Idea looks at the relationship between hierarchy and the language used in emails, showing that surprisingly, peer-to-peer communication tends to contain more signs of deference than subordinate-superior communication.

Idea #196
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Anchorman: The Legend of Ron Burgundy, 2004, directed by Adam McKay, starring Will Ferrell. Also also written by Ferrell and McKay. Distributed by  DreamWorks Pictures

Balancing Extravert Leaders and Pro-active Employees

Idea posted: February 2013
  • Leadership & Change
  • Learning & Behaviour

Despite both being characteristics which are promoted in many organizations, leadership extraversion and employee proactivity are uneasy bedfellows. This research suggests that extraverted leaders are less receptive to proactivity, and that they may only enhance group performance when employees are passive. 

Idea #006
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Five male trapeze artists, 1890, US Library of Congress (Source: Wikimedia)

Creating a Culture of Trust in Organizations

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Organizations with high levels of trust have more productive workforces, better employee morale, lower employee turnover, and they also perform better financially than their industry peers. But what exactly are the foundations and characteristics of trust? What steps can executives take to build it and to avoid its erosion?

Idea #076
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