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Peer-to-Peer Deference in Email Communication

Idea posted: August 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

Emails have fast become the most widely-used form of written communication in business, both externally and internally within organizations. This Idea looks at the relationship between hierarchy and the language used in emails, showing that surprisingly, peer-to-peer communication tends to contain more signs of deference than subordinate-superior communication.

Idea #196
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