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How to Resolve Workplace Conflicts by Addressing Conflict Expression

Idea posted: February 2015
  • Leadership & Change

Faced with workplace conflicts, attending to how the different parties express themselves — presenting their positions clearly, calmly and honestly or using aggressive language and loud voices, is just one example — can be the key in reaching a resolution.

Idea #489
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Phil Silvers (Sgt. Bilko) and Maurice Gosfield (Pvt. Doberman), 1956. Photo from Camel advert in Life magazine (Source: Wikimedia Commons)

Status in the Team: Extraverts Vs Neurotics

Idea posted: May 2013
  • Leadership & Change
  • Learning & Behaviour

How can personality affect your status within a team? Previously, it has often been thought that extraverts are at an advantage through their confident mannerisms, giving the impression that they can get a lot done. But this Idea finds that over time, extraverts tend to disappoint and their more neurotic counterparts end up surpassing expectations and, ultimately, raising their status.

Idea #149
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