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Older Workers Are Only Asking for a Little Flexibility

Idea posted: May 2019
  • CSR & Governance
  • Learning & Behaviour

Statistics consistently show older workers retiring rather than taking on part or full-time post-career jobs. A new study reveals that older workers want to continue working at least part-time and are willing to make wage concessions to do so; employers, however, are not offering acceptable work arrangements that make working after retirement desirable.

Idea #739
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Authentic Leaders Inspire Creativity, Organizational Citizenship and Performance

Idea posted: April 2019
  • Leadership & Change
  • Learning & Behaviour

A new study confirms that authentic leadership inspires creativity, organizational citizenship and individual performance. The study also explores how creativity and organizational citizenship explains the impact of authentic leadership on individual performance.

Idea #737
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The Emotional Challenge of Customer Service

Idea posted: January 2019
  • Learning & Behaviour

While high emotional intelligence helps people succeed in emotional labour jobs (where managing one’s emotions and the emotions of others is key), a variety of EI competencies are particularly important for customer service personnel.

Idea #726
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The Freezeanalysts, Aris Kalaizis, 1995 (Source: Wikimedia Commons)

Too Much of a Good Thing: Collaborative Overload

Idea posted: May 2018
  • Leadership & Change
  • Learning & Behaviour

While the power of collaboration and teamwork is well-documented, the potential dark side of collaboration — for example, the same people in an organization being over-burdened by requests from others because they’ve acquired a reputation as collaborators — is ignored. A team of researchers warn of the dangers of ‘collaborative overload.’

Idea #703
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Source: Pexels

Gaming Elements in Performance Feedback Inspires Effort

Idea posted: April 2018
  • Learning & Behaviour

A new study shows that adding gaming elements to the performance feedback process can increase employee effort, especially when extrinsic motivation is low and internal task motivation is high.

Idea #702
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Photo by Ayo Ogunseinde on Unsplash

Why Self-Confident Women Have Less Influence than Self-Confident Men

Idea posted: October 2017
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

A new study shows that the appearance of self-confidence resulting from high performance gives men greater influence in their organizations. The same is not true for women, who in addition to appearing self-confident must also demonstrate active concern and support for others. 

Idea #675
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Water symboling emotion, street art in Jerusalem, 2013 (Source: Wikimedia Commons) 

How Emotional Intelligence Leads to Effective ‘Human’ Leaders

Idea posted: April 2017
  • Leadership & Change
  • Learning & Behaviour

Recognizing the limits of positional power, the best leaders master the four branches of emotional intelligence — perceiving, using, understanding and managing emotions — to inspire and engage their followers.

 

Idea #647
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Brave New Workplace

Three Generations of Young Professionals Reshape the Workplace

Idea posted: March 2017
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

Three generations of young professionals and emerging workers — Gen X reaching the higher levels, Gen Y bringing their focus on purpose and cause, and Gen Z just breaking in — create both challenges and opportunities for the 21st century workplace.

Idea #646
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The National Economic Impact of Lack of Sleep

The National Economic Impact of Lack of Sleep

Idea posted: February 2017
  • Learning & Behaviour
Institutions: RAND Europe

The current epidemic of lack of sleep in today’s society is not only unhealthy and unproductive for the individual, but has a real economic impact at national levels.

 

Idea #643
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Receptionists at DICE in Stockholm, 2008 (Source: Wikimedia Commons)

How Mindfulness Helps Service Employees Regulate Their Emotions

Idea posted: January 2017
  • Learning & Behaviour

In order to maintain their poise, interactive service employees often have to squelch their impulses when dealing with emotionally filled interactions. The stress created by the need to ‘surface act’ can be significantly mitigated through the practice of mindfulness.

Idea #642
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Media Multitasking: Unproductive but Gratifying

Media Multitasking: Unproductive but Gratifying

Idea posted: December 2016
  • Leadership & Change
  • Learning & Behaviour

Media multitasking hurts productivity, but it is also a self-reinforcing habit that makes people feel better: students find studying with the TV on more fun and emotionally satisfying, for example. These habitual and emotional gratifications explain why media multitasking is an ongoing problem making its way into the workplace.

Idea #638
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Agricultural calendar, Le Maître du Boccace de Genève, c.1448-1475 (Courtesy: Musée Condé)

Variety Leads to Happiness — If There’s Enough Time!

Idea posted: December 2016
  • Learning & Behaviour

Does variety in activities make us happy? New research shows that time makes the difference. Variety is welcomed over the course of a day or for longer periods, when we’re trying to stay stimulated; however, it’s unwelcomed within short periods such as an hour, when multiple activities feel unproductive.

Idea #636
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One-man band, 2013 (Source: Wikimedia Commons)

Multi-tasking: Those Who Do It Poorly Do It More!

Idea posted: November 2016
  • Learning & Behaviour

A new study reveals that the people who multi-task the most are the people who are less skilled at multi-tasking. The problem is that the reasons people multi-task (for example, they are easily bored and easily distracted) are the very reasons multi-tasking doesn’t work well (easily bored and distracted, they can’t stay focused on the two tasks they are trying to do simultaneously).

Idea #635
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Source: Unsplash

How The Right Mindset Turns Stress Into a Positive Force

Idea posted: October 2016
  • Leadership & Change
  • Learning & Behaviour

A stress-is-debilitating mindset is a self-fulfilling prophecy: stress reduces performance and adversely impacts health. However, individuals who have a different mindset and view stress as enhancing rather than debilitating find that stress increases their performance and even health.

Idea #627
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The Money Changer and His Wife, Marinus Claesz van Reymerswaele, 1539 (Courtesy: Prado Museum, Madrid)

Women Do Ask For Raises — But Don’t Get Them

Idea posted: October 2016
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
  • Operations

A new study debunks two claims — that women are afraid to ask for raises and that this reticence is based on a fear of disrupting workplace relationships — which have been used to blame women, in part, for the gender disparity in pay. Women do ask for raises, but are more likely to be refused than men. 

Idea #628
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Painting at protest against the passing of Proposition 8, West Hollywood, 2008 (Source: Wikimedia Commons)

Diversity and Inclusion: Key Success Factors for Today’s Companies

Idea posted: September 2016
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Recognizing the competitive advantage of a diverse workforce in an increasingly diverse marketplace, companies are making an effort to include diversity and inclusion elements in their leadership development programs. 

Idea #625
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The Sleeping Shepherd, Aubry-Lecomte (1787-1858) after a painting by Raymond Monvoisin (Courtesy: Bibliothèque nationale de France)

Why Sleep Matters

Idea posted: September 2016
  • Learning & Behaviour

Sleep deprivation is impacting the professional performance, health, and social and emotional well-being of workers of all ages. Companies must take the issue of poor sleep seriously, rejecting cultures that encourage late night working hours and conveying to their employees the personal and organizational benefits of quality sleep.

Idea #622
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Grand Parade (mosaic) Fernand Léger, 1958, National Gallery of Victoria

Meritocracy at Work: Well-Intention Systems Can Cause the Reverse

Idea posted: August 2016
  • Leadership & Change
  • Learning & Behaviour

If managers believe, because of formal performance evaluation and compensation systems, that their organization is meritocratic, they are ironically more likely to engage in less meritocratic behaviour. Researcher Emilio J. Castilla of MIT’s Sloan School of management calls this “the paradox of meritocracy.”

Idea #620
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Beware of Egocentricity Causing Team Members to Overestimate their Value

Idea posted: August 2016
  • Leadership & Change
  • Learning & Behaviour

A new study confirms that individuals typically (but not intentionally) overestimate their contributions to team projects, especially if the teams are large. Managers trying to gauge the contribution of different team members — for reward or other purposes — should recognize when over-claiming is more likely, and use different strategies to remind individuals of the contributions of others.

Idea #615
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Tada' the Chinese poles, 2004 (Source: Wikimedia Commons)

Build Ambidextrous Teams to Combine Present and Future Objectives

Idea posted: July 2016
  • Strategy
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour

Many companies separate short-term activities focused on the present (e.g. customer service, marketing) from long-term activities focused on the future (e.g. new product development). A new study, however, reveals the power of ‘ambidextrous’ teams, where cohesion overcomes the challenge of pursuing both present and future objectives.

Idea #613
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The Cheats, Valentin de Boulogne, c.1619 (Courtesy: National Gallery of Art, Washington DC)

Last Chance Cheating: A Gig Economy Challenge

Idea posted: May 2016
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Because short-term or contract employees are hired for a specific period of time, they know when the end of their time with the employer is near. A new study shows that as they approach this final period, departing short-termers will often cheat the employer in some way. The reason: it’s their last chance to make a little gain at the employer’s expense. 

Idea #605
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A foot-race at the Panathenaea, Greece, 800-480 BC (Source:  Encyclopædia Britannica)

How to Inspire Resistant Employees to Embrace Health and Wellness

Idea posted: April 2016
  • Leadership & Change
  • Learning & Behaviour

Employee health and wellness programs often suffer from low participation. Credible and consistent support and involvement from top management can make the difference. Two researchers identify the five behaviours of transformational leaders who inspire and motivate full employee participation.

Idea #596
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I am Superman, by Helgi Halldórsson from Reykjavík, Iceland (Source: Wikimedia Commons)

Forget the Hero: Leadership as Day-to-Day Processes, Practices and Interactions

Idea posted: March 2016
  • Leadership & Change
  • Learning & Behaviour

Leadership is often defined in terms of individuals with personality traits and attributes that allow them to inspire their followers. A team of researchers offer an alternative perspective on leadership: leadership as ongoing processes and practices, organized by people through their interactions in the mundane day-to-day operations of an organization.

Idea #590
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Group spinning Portland Spin Studio, 2013 (Source: Wikimedia Commons)

Incentivizing Managers to Promote Employee Health: The 10% Solution

Idea posted: February 2016
  • Learning & Behaviour

In a recent study, a majority of managers agreed that companies should incentivize managers to promote employee wellness by linking their compensation — specifically 10% of bonuses and promotions — to the employee wellness activities and initiatives they have implemented.

Idea #585
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Satan Leaving the Court of Chaos, Paradise Lost, Anon. British, c.1800 (Courtesy: Ackland Art Museum, University of North Carolina)

Expel Expensive Toxic Workers Before Hiring Superstars

Idea posted: December 2015
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

While organizations are focused on acquiring star performers, new research shows that avoiding toxic workers is even more profitable. Watching in job interviews for the red flags of potentially toxic workers — self-regarding, overconfidence, stating that rules should always be followed — can prevent expensive hiring mistakes. 

Idea #576
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Detail from Les Très Riches Heures du duc de Berry, July, c. 1412-1416 (Courtesy: the Musée Condé, Chantilly)

Companies Must Be Sincere About their Flexible Work Arrangements

Idea posted: November 2015
  • Learning & Behaviour

The accepted wisdom is that by helping employees to achieve an optimal work-life balance, flexible work arrangements (FWAs) — theoretically at least — help to increase employee work engagement and commitment to the organization. A new study, showing an inverse relationship between FWAs and work engagement over time, reveals that offering FWAs without a supportive employee culture in place becomes an empty gesture.

Idea #567
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A detail from 'Nighthawks', Edward Hopper, 1942, (Courtesy: The Art Institute of Chicago)

Sleep Deprivation Hurts Performance As Much As Too Much to Drink

Idea posted: November 2015
  • Leadership & Change
  • Learning & Behaviour

How seriously does sleep deprivation impact the productivity and alertness of employees? A classic study compared the effects of sleep deprivation to the effects of alcohol consumption, and showed an identical pattern of impairment. 

Idea #569
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Pepin being crowned King of the Franks by St. Boniface in 751, engraving by Robert Gaguin, Paris, 1514

Why Previous Experience of New CEOs Makes Matters Worse!

Idea posted: November 2015
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Newly hired CEOs who have held previous CEOs positions are more likely to fail than new CEOs who have never held the top position in a company, according to new research. The reason: they did what they did in the past, without paying attention to the new context.

Idea #570
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Illustration from Europa's fairy book, published by G. P. Putnam's & Sons, 1916 (Source: Wikimedia Commons)

How Best-Self Activation Launches Sustained Performance Improvement

Idea posted: November 2015
  • Leadership & Change
  • Learning & Behaviour

New research confirms that best-self activation — activating a mental representation of your best self — leads to short- and long-term improvement in performance. The research specifically highlights the positive emotional, physiological (e.g. resilience to stress), and cognitive impact of best-self activation.

Idea #565
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Millennials 6: Attitudes Differ Based on Age and Gender — Sometimes

Idea posted: October 2015
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

A global survey of Millennials from around the world looks at the impact of age and gender on attitudes related to issues such as work-life balance, greatest fears, and retirement. (Editor’s Note: This article is based on Part 6 of the survey.)

Idea #560
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