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How More Customer Contact Creates a More Energetic, Motivated and United Workforce

Idea posted: October 2019
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

Inspiring the human desire to help others, customer contact sparks the collective energy of employees, leading to better company performance. Transformational leadership is vital, however, to capture the benefits of customer contact.

Idea #751
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Monty Python's Silly Walk. Graffitti, Porto, Portugal (Source: Wikimedia Commons)

Middle Managers’ Walking the Talk Needs Top Management Support

Idea posted: May 2018
  • Leadership & Change

For middle managers, behavioural integrity — the perception by subordinates that management behaviour matches their words — is a key factor for success. Unfortunately, organizations often undermine their middle managers’ behavioural integrity with contradictory policies and decisions — or policies, directives or decisions for which they never acquired middle management buy-in.

Idea #705
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Corporate Psychopaths: A Menace to Your Organization

Corporate Psychopaths: A Menace to Your Organization

Idea posted: February 2017
  • Leadership & Change
  • Learning & Behaviour

Corporate psychopaths destroy morale, cause the best employees to flee and even commit whole-scale fraud, yet often use blatant lies and cheating to fool their bosses into believing they are valuable assets.

 

Idea #644
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A detail from 'Nighthawks', Edward Hopper, 1942, (Courtesy: The Art Institute of Chicago)

Sleep Deprivation Hurts Performance As Much As Too Much to Drink

Idea posted: November 2015
  • Leadership & Change
  • Learning & Behaviour

How seriously does sleep deprivation impact the productivity and alertness of employees? A classic study compared the effects of sleep deprivation to the effects of alcohol consumption, and showed an identical pattern of impairment. 

Idea #569
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When Non-Average Performers Are Targeted by Bullies

Idea posted: October 2015
  • Leadership & Change
  • Learning & Behaviour

As workplace incivility, aggression and harassment continues to worry business leaders and managers, new research explores some of the ways both high performers and poor performers may be inadvertently inspiring their victimization. 

Idea #553
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Marble relief of the Roman Praetorian Guard c50AD (Courtesy: Louvre-Lens Museum, Lens, France)

Transformational Leadership Extra Effective When Employees Have High Self-Esteem

Idea posted: September 2015
  • Leadership & Change
  • Learning & Behaviour

Transformational leadership is key to helping employees reach their full potential. This is especially true, according to new research, for high core self-evaluation (CSE) employees, whose job satisfaction and organizational commitment is significantly strengthened under the influence of transformational leaders. 

Idea #547
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3D visualization of ecological networks on the Internet, IS&T/SPIE Symposium, 2004 (Source: Wikimedia Commons)

How Informal and Formal Networks Hurt and Help Performance

Idea posted: June 2015
  • Leadership & Change
  • Learning & Behaviour

Individuals in organizations draw on formal and informal interactions for resources, knowledge and advice. New research shows that inconsistency between the formal and informal interactions can be beneficial, to a certain extent, because of the diversity of information and resources such inconsistency provides.

Idea #526
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Remote Working Vs Office Working: Why Office is Best

Idea posted: January 2015
  • Leadership & Change
  • Learning & Behaviour
Institutions: NUS Business School

While technology makes remote work more and more feasible, companies are finding that keeping employees on site is more effective. There are significant disadvantages to remote work and equally significant advantages to working in the office.

Idea #471
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Ways to Encourage Employees to Help Each Other

Idea posted: September 2014
  • Strategy
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

A cooperative culture featuring generous employees helping each other is a key success factor for innovative and effective organizations. The two mechanisms for such generosity is the pay-it-forward approach, where someone who has been helped helps another person, and reputation rewarding, in which employees with a reputation for helping others are rewarded with help when they need it. New research from the University of Michigan’s Ross School of Business shows that both mechanisms are effective, but paying it forward will have a longer lasting impact on the organization

Idea #435
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Can Late-Night Smartphone Use Reduce Engagement and Productivity?

Idea posted: June 2014
  • Leadership & Change
  • Learning & Behaviour

The increasing use of smartphones around the world has led to many organizations endorsing them, and providing them to their employees. However, could there be a downside to the benefit of having instant access to work documents and emails? According to this Idea, late night use of smartphones may interfere with sleep, resulting in employees being less engaged at work the next day. Read on to discover the implications of these findings.

Idea #399
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The Laughing Cavalier (detail), Frans Hals, 1624. (Source: The Wallace Collection, London)

Reasons to Be Cheerful: Positivity Linked to Profitability

Idea posted: October 2013
  • Leadership & Change
  • Learning & Behaviour

Over-optimism in business is often seen as a bad thing, associated with recklessness and corporate ‘buccaneering’. New research, however, challenges this view. ‘Against-the-odds’ positivity can, it seems, motivate managers to work harder and propel them towards high performance targets.

Idea #246
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Avoiding the Acceleration Trap

Idea posted: October 2013
  • Leadership & Change
  • Learning & Behaviour

Is your organization stuck in an ‘acceleration trap’? If you demand that your employees constantly give you the same level of accelerated effort, however committed they are, eventually their energy will burn out and the company’s performance will suffer. This Idea explains how to spot this trap, break free from it, and avoid getting stuck in this harmful position in future.

Idea #231
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Singing in the Rain, stage production, Birmingham UK, 2012 (Source: Wikimedia Commons)

Bad Weather Means Better Productivity

Idea posted: October 2013
  • Leadership & Change
  • Learning & Behaviour
  • Operations

We all know that bad weather often leads to a bad mood, and therefore it must also lead to bad productivity, right? Not so, according to this Idea which suggests that bad weather actually increases productivity. Through a field study and laboratory experiment, researchers show that when the weather is rainy, there is low visibility and extreme temperatures, workers seem to be more, not less, productive.

Idea #226
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World War II poster (detail) J. Howard Miller, 1918–2004

The Value of Front Line Managers

Idea posted: April 2013
  • Leadership & Change

Front-line bosses may be far more valuable for an organization than has been previously thought. According to research from Stanford Graduate School of Business, good as opposed to poor line-managers and supervisors can increase organizational productivity by as much as 11% — or the same amount as adding an additional worker to a nine-member team!

Idea #133
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Dame Judi Dench as 'M', James Bond: Quantum of Solace, 2008, directed by Marc Forster, produced by Eon Productions, Sony/MGM

What Do CEOs Actually Do?

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change

What does your boss actually do all day? Most of us will have pondered over this question at some time or another! We may be justified in doing so too, as how a CEO spends her/his time — and with whom — can have a direct impact on their productivity and their organization’s success. This Idea will help bosses prioritise their working hours for maximum impact. 

Idea #081
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Chief Information Officers: Secrets to Success

Idea posted: January 2013
  • Leadership & Change
  • Learning & Behaviour

A valuable learning tool for CIOs, this Idea draws upon the successes and experiences of 14 extraordinary Chief Information Officers from organizations including FedEx, Cisco, Time Warner and the US Department of Defence. Cross-referencing both personal characteristics and environmental factors universal to all 14 we can define and determine the skills needed to excel in this role.

Idea #069
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Liberating Knowledge in the Organization

Idea posted: January 2013
  • Strategy
  • Leadership & Change
  • Learning & Behaviour

It is a universal challenge for large organizations: the larger and more segmented the company, the harder it is to match its people to its problem. This Idea looks at how internal ‘knowledge markets’ can facilitate information sharing within large organizations; helping employees locate expertise and matching knowledge seekers with knowledge sources.

Idea #020
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