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Photo by Saksham Gangwar on Unsplash

The Future of Work Calls for Human-Centric Leadership

Idea posted: March 2019
  • Leadership & Change
  • Learning & Behaviour

A study on the future of work identifies the new human-centric leadership capabilities and priorities required for success in the 2028 workplace.

Idea #734
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The Emotional Challenge of Customer Service

Idea posted: January 2019
  • Learning & Behaviour

While high emotional intelligence helps people succeed in emotional labour jobs (where managing one’s emotions and the emotions of others is key), a variety of EI competencies are particularly important for customer service personnel.

Idea #726
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(Source: Pexels)

Why Emotional Intelligence in Business Is Difficult

Idea posted: January 2019
  • Leadership & Change
  • Learning & Behaviour

A five-year in-depth evaluation of a new measuring tool for emotional intelligence (EI) called the Emotional Capital Report (ECR) proves the validity of the tool for measuring the emotional and social components of EI, while revealing some interesting nuances.

Idea #724
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Photo by Alvaro Reyes on Unsplash

Can Leaders Be Too Smart?

Idea posted: April 2018
  • Leadership & Change
  • Learning & Behaviour

Can leaders be too smart? A recent study offers a surprising answer: up to a certain point, the smarter you are, the more effective you are as a leader. But being too smart can actually reduce how effective you are perceived— in large part because you lose touch with your subordinates. 

Idea #696
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Reading Group Emotions Is Key to Transformational Leadership

Idea posted: May 2017
  • Leadership & Change
  • Learning & Behaviour

Transformational leaders can pick up on cues from a group that convey its emotions — a skill that is beyond the individual-based emotional intelligence.656

Idea #656
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Water symboling emotion, street art in Jerusalem, 2013 (Source: Wikimedia Commons) 

How Emotional Intelligence Leads to Effective ‘Human’ Leaders

Idea posted: April 2017
  • Leadership & Change
  • Learning & Behaviour

Recognizing the limits of positional power, the best leaders master the four branches of emotional intelligence — perceiving, using, understanding and managing emotions — to inspire and engage their followers.

 

Idea #647
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Receptionists at DICE in Stockholm, 2008 (Source: Wikimedia Commons)

How Mindfulness Helps Service Employees Regulate Their Emotions

Idea posted: January 2017
  • Learning & Behaviour

In order to maintain their poise, interactive service employees often have to squelch their impulses when dealing with emotionally filled interactions. The stress created by the need to ‘surface act’ can be significantly mitigated through the practice of mindfulness.

Idea #642
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fMRI brain scan, 2010 (Source: Wikipedia Commons)

Why the Best Strategic Thinkers Are Both Rational and Emotional

Idea posted: December 2015
  • Strategy
  • Learning & Behaviour

The brain, through the magic of fMRIs (neuroimaging procedures), tells the true story of how the best strategic thinkers think: they deactivate their rational, linear prefrontal cortex, and activate the older, intuitive-sensing parts of the brain that triggers emotions and social awareness — the same parts of the brain on which creative artists draw their inspiration. Move over, Porter. Make room for Picasso. 

Idea #574
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How Political Correctness Increases Creativity in Mixed-Sex Teams

Idea posted: April 2015
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Creativity can suffer in mixed-sex teams. Men and women both experience uncertainty when asked to generate ideas as members of a mixed-sex work group: men because they may fear offending the women and women because they fear having their ideas devalued or rejected. Being PC helps men and women become more creative. 

Idea #505
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'Envy' a detail from the 'Table of the Seven Deadly Sins' by Hieronymus Bosch, c.1485, Museo del Prado, Madrid

Turn Employee Envy into a Tool for Personal Development

Idea posted: August 2014
  • Learning & Behaviour
Institutions: INSEAD

Driven by envy — often as a result of misguided performance appraisal systems — employees focus more on undermining their colleagues’ success than beating the firm’s competition. Sensitive management of envy, however, can turn this negative energy into a force for good. 

Idea #424
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Tina Turner in 1985, the year after she recorded 'What's Love Got to Do With It?' (Source: Wikimedia Commons)

What’s Love Got to Do with Work?

Idea posted: July 2014
  • Leadership & Change
  • Learning & Behaviour

A culture of companionate love — defined as affection and compassion — in the workplace can lead to greater employee satisfaction and engagement, while a culture that undermines such emotions leads to unhappy workers… and customers.

Idea #412
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Players from Clermont Auvergne 2010 Rugby union team in a huddle (Source: Wikimedia Commons)

Can Emotional Intelligence Shape a Team's Collective Performance?

Idea posted: June 2014
  • Leadership & Change
  • Learning & Behaviour

Emotional intelligence on the part of team members as well as team leaders may have a significant impact on the team’s performance. The mediating factor seems to be trust — something emotional intelligence can enhance, which subsequently leads to better overall collective performance. Read on to find out more.

Idea #398
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Rear Adm. Daniel Holloway talks with sailors during his weekly Admiral's ‘brown bag lunch’ aboard aircraft carrier USS Enterprise (Source: Wikipedia Commons)

How Seeing Things Employees’ Way Builds Performance

Idea posted: April 2014
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: London Business School

By adopting an employee-centred attitude to the way you lead, your staff will not only achieve the best for themselves and their own goals, but they will also deliver the best for your business. It requires a move away from the controlling orientation of traditional leadership and towards a more communicative process, in which you try to understand the strengths, fears, and aspirations of employees, and manage them accordingly.

Idea #353
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Hamlet, 1948 film, directed, produced and starring Laurence Olivier, Distributed by Rank Film Distributors (UK)

How Procrastination Undermines Pro-Active Leadership

Idea posted: March 2014
  • Leadership & Change
  • Learning & Behaviour

When it matters most, are you able to make effective decisions or do you hesitate and find reasons to delay them? Many leaders are guilty of the latter, the underlying cause of which is procrastination — something that stands in the way of proactive leadership and should be dealt with to ensure you and your organization does not suffer from its rippling negative effects.

Idea #336
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Tragedy and Comedy, a mosaic from the Baths of Decius on the Aventine Hill, Rome, now in the Capitoline Museum, Rome (Source: Wikipedia Commons)

How Showing Emotions Builds Individual and Team Resilience

Idea posted: February 2014
  • Leadership & Change
  • Learning & Behaviour

Individuals who have a close relationship and teams that are built on trust are more likely to have the resilience to bounce back from setbacks. New research shows that ‘emotional carrying capacity’ — that is, the freedom to constructively express more emotions, both positive and negative — is the mechanism through which closeness and trust builds this resilience.

Idea #327
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Othello and Iago, illustration from Charles and Mary Lamb, Tales from Shakespeare (Philadelphia: Henry Altemus Company, 1901) (Souce: Wikimedia Commons)

Is Othello Boss Syndrome Affecting Your Organization?

Idea posted: February 2014
  • Leadership & Change
  • Learning & Behaviour
Institutions: IESE Business School

What can be learnt about leadership from Shakespeare’s Othello? According to this Idea, the characteristics and personality changes experienced by Othello may not be so different from what many executives experience in the business world. Jealousy, in particular, can be extremely damaging not just for the executives themselves, but for their organization as a whole. Read on to find out how to spot, correct and avoid the ‘Othello Syndrome’.

Idea #315
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Back to the Future: Managing Change with Retrospection

Idea posted: January 2014
  • Leadership & Change
  • Learning & Behaviour

Change initiatives have almost become a permanent feature of organizational life, the norm rather than the exception. But one of their critical stages is often missed. The period between projects, when people make sense of what’s happened, needs to be ‘built into’ the programme. It’s the moment of retrospection that defines the relevance and continued impact of decisions — and the corridor of the future. 

Idea #310
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Louis Armstrong (Source: Wikimedia Commons). Armstrong and His Orchestra recorded ‘Ac-Cent-Tchu-Ate the Positive’ in 1945

Accentuate the Positive – the Art of Coaching with Compassion

Idea posted: December 2013
  • Leadership & Change
  • Learning & Behaviour

Coaching with compassion creates positive emotions that affect the health and well-being of individuals in the workplace. Not only will they perform better as individuals but the ripple effect of such coaching can filter down through teams, departments and the organization as a whole. It helps develop a more caring culture, a more effective workforce, and a business that is more open to change.

Idea #283
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The Hunchback of Notre Dame, 1939, starring Charles Laughton as Quasimodo, directed by William Dieterle, RKO Radio Pictures

How Power Mediates the Effects of Social Exclusion

Idea posted: November 2013
  • Leadership & Change
  • Learning & Behaviour

How would you react if you were socially excluded from a group? According to this Idea, your level of power will be a strong determinant of this. High power individuals will try to connect with others, whereas low power individuals may withdraw further. It is important for managers to understand the dynamics of social exclusion not least because it can have a negative effect on productivity.

Idea #254
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Harold Lloyd in 'Safety Last!', 1923, directed by Fed C. Newmeyer and Sam Taylor, produced by Hal Roach Studios

Managing Stress by Building Resilience

Idea posted: October 2013
  • Learning & Behaviour

Many people in the business world today are experiencing high levels of stress, and corporate burnout is becoming a worryingly common phenomenon. According to this Idea, there is a way out that involves four simple steps. By making these steps a habit and therefore a natural part of your being, you can lead yourself to a better and more productive lifestyle.

Idea #242
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A scene from 'Iphigenia in Tauris' by Euripides. Roman fresco in Pompeii (Source: Wikimedia Commons)

Decision-Making With Emotional Intelligence

Idea posted: September 2013
  • Leadership & Change
  • Learning & Behaviour

Decisions, especially decisions involving risk, are often guided by emotions, such as anxiety, that in fact emerge from completely unrelated events. Emotionally intelligent leaders are less likely to make a mistake with “incidental” anxiety because they recognize the irrelevant source of their emotions. Leaders can also help others reduce the impact of incidental anxiety by simply pointing out the true source of their emotions.

Idea #217
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A sales assistant demonstrates a blackout coat for dogs at Selfridge's in London, circa 1940. The coat would ensure the dog was visible during the dark nights of the blackout (Source: Wikimedia Commons)

The Secret of a Good Sales Assistant: Reading Customer Mood

Idea posted: September 2013
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

The ability to interpret facial expressions and body language is an important interpersonal skill. However, relatively little is known about how it affects people’s perceptions and experiences of retailers. New research suggests that sales assistants sensitive to ‘non-verbal cues’ are viewed positively by customers but negatively by third-party observers. This has important implications for the way ‘customer-facing’ staff are recruited, trained and evaluated — and for the way shops are designed. 

Idea #220
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Cinderella and her sisters, Aubrey Beardsley illustration of the classic story, from The Yellow Book, 1894

Stopping Women Bullying Women in the Workplace

Idea posted: September 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

Women bullying women in the workplace is a worryingly common phenomenon and one that is important for leaders to understand and deal with; because, according to this Idea, its negative effects can ripple throughout an organization. Here, a metaphor involving priming, painting, peeling, and polishing is used to explain how such bullying occurs, and how it can be overcome.

Idea #200
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Keep Mum She's Not So Dumb: Careless Talk Costs Lives', WW II poster (detail), Harold Foster, 1941

Political Correctness Helps Expression in Mixed-Sex Teams

Idea posted: May 2013
  • Leadership & Change
  • Learning & Behaviour

In recent years, speaking in a ‘politically correct’ way has been criticised by many as excessive restriction on the freedom of speech. What was initiated as a positive way to minimize offence, had been taken too far and had come to be viewed negatively. But now, research demonstrates that in organizational settings, and in mixed-sex groups in particular, being politically correct is still a very positive step that can go far to facilitate better team work.

Idea #147
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Envy, Edvard Munch, 1907

Envy at Work - Pros and Cons for the Organization

Idea posted: May 2013
  • Leadership & Change
  • Learning & Behaviour
Institutions: NUS Business School

As a team leader, you want your team to work well together and, most importantly, produce results. The last thing you want is their success to be hampered by envy between colleagues, right? Well, according to new research from NUS Business School, some forms of envy may not necessarily be a bad thing, especially when it activates challenge-orientated rather than threat-orientated actions on the part of the envious person. 

Idea #148
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Win-Win Negotiation to Create Long-term Value

Idea posted: March 2013
  • Learning & Behaviour
  • Marketing
  • Operations
Institutions: INSEAD

Negotiations need to be about more than just money. By playing ‘hardball’ businesses can do irreparable damage to long-term relationships and destroy trust that has taken years to develop. There is a change in approach amongst large organizations looking to create long term value by creating true partnerships with suppliers and customers.

Idea #103
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Diagram of the Brain, 14th Century

Emotional Intelligence and Leadership Behaviour

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
Institutions: INSEAD

Emotional intelligence is our ability to control our emotions, understand the emotions of others and use this information to guide thinking and action – and it can have a huge impact on leadership effectiveness. In relation to the collaborative aspects of leadership in particular, emotional intelligence has been found to have a significant effect.

Idea #023
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Global Sales Teams and the Impact of National Culture

Idea posted: February 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour
  • Marketing
Institutions: HEC Paris

As international sales forces become more prevalent companies need to standardize their sales force management controls across national borders. This research looks at how the effectiveness of sales force control models is influenced by national culture, and how sales team managers need to understand and balance cultural influences that promote behaviour controls over outcome controls.

Idea #101
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Facebook's Mark Zuckerberg (Source: Wikimedia)

Three Competencies Every Entrepreneur Should Develop

Idea posted: January 2013
  • Innovation & Entrepreneurship
  • Leadership & Change
  • Learning & Behaviour
Institutions: IESE Business School

Is there such a thing as a ‘natural-born entrepreneur’? According to this Idea there is not. Specific techniques and habits must be practiced and developed by all would-be entrepreneurs. And as well as business competencies, entrepreneurs need interpersonal and self-leadership skills too; however, these are often overlooked. Read on for advice on how to build and put these skills into practice.

Idea #011
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St. John the Evangelist and St. Francis, El Greco, c. 1608, Museo del Prado, Madrid, Spain

Being an Empathic Leader

Idea posted: January 2013
  • CSR & Governance
  • Leadership & Change
  • Learning & Behaviour

An unexpected ‘skill’ that may be the key to more effective management and leadership is empathy. Empathic managers are viewed as better performers in their jobs, especially in certain cultures. As it is not a fixed trait, it can (and should) be learnt and taught by leaders everywhere, as empathic leaders are important assets for their organizations.

Idea #041
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