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How to Be a Customer-intimate Company

Idea posted: July 2014
  • Strategy
  • Leadership & Change
  • Marketing

Customer-intimacy is the ultimate customer-centric model, resulting in long-term relationships with the most valuable and profitable customers. It’s not easy to achieve, however. For most businesses, becoming customer-intimate is more of a transformation than a transition. The first step involves a reversal of the normal ‘logic’ of business — and the next a significant organizational change. 

Idea #413
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