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Scrooge played by Reginal Owen and Marley's Ghost by Leo Caroll. Dicken's The Christmas Carol, © 1938 Warner Bros, distributed by MGM

Resistance to Change: Overcoming Multilevel Cynicism

Idea posted: January 2014
  • Leadership & Change
  • Learning & Behaviour

Resistance to change is not just an individual attitude; it is also reflected at the organizational level through a cynicism to change (CTC) climate. Preventing or addressing resistance to change begins with understanding the multilevel nature of that resistance. Leaders need to address both individuals (e.g., be active in interacting with employees one on one and treating them as unique contributors) as well as organizational climates (e.g., by setting and reinforcing workplace norms, and making communications to the organization as a whole).

Idea #295
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