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How More Customer Contact Creates a More Energetic, Motivated and United Workforce

Idea posted: October 2019
  • Leadership & Change
  • Learning & Behaviour
  • Marketing

Inspiring the human desire to help others, customer contact sparks the collective energy of employees, leading to better company performance. Transformational leadership is vital, however, to capture the benefits of customer contact.

Idea #751
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Methuselah, the grandfather of Noah, purported to be the oldest person to ever live, stained glass window Canterbury Cathederal (Source: Wikimedia Commons)

Age Diversity and Performance: Negative Stereotypes and HR Policies

Idea posted: November 2013
  • CSR & Governance
  • Leadership & Change

Diversity in the workplace is now strongly encouraged in progressive organizations, and an increasing number of companies are enacting diversity-related policies. But this Idea suggests certain policies, such as those related to age diversity, may in fact hamper a firm’s performance if managers appear to hold negative age stereotypes.

Idea #256
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Avoiding the Acceleration Trap

Idea posted: October 2013
  • Leadership & Change
  • Learning & Behaviour

Is your organization stuck in an ‘acceleration trap’? If you demand that your employees constantly give you the same level of accelerated effort, however committed they are, eventually their energy will burn out and the company’s performance will suffer. This Idea explains how to spot this trap, break free from it, and avoid getting stuck in this harmful position in future.

Idea #231
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